Troubleshooting includes useful tips and commands to help deal with issues that may occur. For additional help, contact customer support. See Troubleshooting for more information.
If you have issues when attempting authentication on a FortiGate unit using the FortiAuthenticator, there are some FortiAuthenticator and FortiGate settings to check.
In addition to these settings you can use log entries, monitors, and debugging information to determine more knowledge about your authentication problems. For help with FortiAuthenticator logging, see Logging. For help with FortiGate troubleshooting, see the FortiOS Handbook for troubleshooting user authentication.
This section contains the following topics: