Fortinet Document Library

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Table of Contents

Known issues

The following issues have been identified in FortiClient (Windows) 6.2.0. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Bug ID

Description

449330 When network errors cause an installer download to not complete, FortiClient still tries to run the incomplete download.
463956 Diagnostic tool result does not have avscan and realtime_scan logs.
489370 Email alerts are incomplete for AV events.
504191 FortiClient connected via IPsec IKE (IPv4/v6 dual stack) cannot receive IPv6 address from the FortiGate.
504291 FortiClient with IPv6-only configuration fails to connect with remote IKE 2 IPv6 IPsec tunnel.
510597 FortiClient (Windows) fails to patch OS vulnerabilities on Windows 10 x64 platform while an outstanding Windows update exists.
514547 FortiClient (Windows) quick scan fails to move quarantined files to FortiClient quarantine folder.
516092 FortiClient (Windows) cannot block PsExec communication/traffic.
518230 An installer created by EMS should include an uninstall action.
519096 FortiClient fails to log USB block action for Google Pixel 2.
519098 After uninstalling FortiClient (Windows), there is a potential wrong block state for USB access.
543034 FortiClient deployed from EMS fails to show message on active logon user with multiple logon users
544303 FortiClient does not upload logs or diagnostic results to EMS after the action is triggered.
545267 Switching tabs in FortiClient before configuration is successfully restored leads to GUI freeze.
546200 FortiClient creates many folders in the Temp folder.
546375 EMS needs FortiClient to provide service and download from information for Sandbox event.
546487 IPSec IKEv2 error occurs after dis- and reconnect to network.
546884 FortiClient (Windows) should have a configurable AV signature update interval.
547272 When renewing a password, New/Confirm Password disappears when switching tabs in the FortiClient (Windows) GUI.
547456 GUI does not display Bytes Sent/Received when connecting from FortiTray.
547466 After restoring settings, the GUI cannot display preconfigured certificates.
547606 Cloud Sandbox APT dialog should not report file submitting after Sandbox Cloud daily count reaches 0.
547617 When using Microsoft Edge and HTTPS rating server, sometimes Web Filter does not block websites.
547645 SSL VPN should allow certificate-only authentication when using certificate filter.
548517 FortiClient GUI shows host tags as clickable.
548536 On the free VPN-only client, OK and Cancel buttons do not show completely when renewing the LDAP user password.
548540 SSL VPN FTM-push/FortiToken cloud push does not work with password change.
548744 FortiClient should kill the related process for a Sandbox-detected malicious file.
548758 FortiClient (Windows) does not allow reentry of a correct password after entering a wrong password for IPsec VPN.
548919 FortiSandbox does not scan attachments opened from Outlook 2016.
548955 FortiClient Sandbox Cloud is still enabled when registered to a Fabric Agent-only EMS.
549011 When renewing a saved LDAP user password, the GUI does not show the correct tunnel if connecting from FortiTray.
549020 EMS Sandbox Cloud events show scans by realtime scan.
549027 FortiClient (Windows) sends Cloud Scan events as Sandbox events.
549098 FortiClient fails to update threat detected statistics for Cloud Scan when EMS updates the file whitelist.
549120 FortiClient flushes away user-selected vulnerabilities in the vulnerability details page.
549122 Certificate required by an IPv6 tunnel fails to establish a VPN connection with a new PIN.
549289 A new FortiClient (Windows) deployment resets user details.
549311 VPN before logon using only LDAP-integrated certificates does not connect.
549367 On the free VPN-only client, the GUI does not show the username/password after creating a new tunnel until reopening the tunnel.
549374 On the free VPN-only client, the GUI displays a deleted VPN configuration.
549594 FortiClient (Windows) running on Windows 8.1 cannot receive an upgrade notification.
549724 The exclusion list fails for AV scans.
549743 The scheduled scan page displays incorrect information.
549759 FortiTray fails to indicate that RTP is disabled.
549992 Some applications do not send data to EMS, resulting in incorrect application icons.
550021 The Web Filter plugin blocks URLs accessed in incognito mode when the Web Filter is disabled.
550022 RDP disconnects and reconnects when using Application Firewall.
550031 Disclaimer message box should not disappear silently.
550152 The EMS connection status shows a green tickmark when FortiClient (Windows) cannot reach EMS.
550154 FortiClient fails to show the Malware Protection tab when the installer does not contain AV features.
550158 FortiClient (Windows) fails to unregister when EMS is not reachable.
550165 EMS is missing the Cloud Malware Protection feature state.

Known issues

The following issues have been identified in FortiClient (Windows) 6.2.0. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Bug ID

Description

449330 When network errors cause an installer download to not complete, FortiClient still tries to run the incomplete download.
463956 Diagnostic tool result does not have avscan and realtime_scan logs.
489370 Email alerts are incomplete for AV events.
504191 FortiClient connected via IPsec IKE (IPv4/v6 dual stack) cannot receive IPv6 address from the FortiGate.
504291 FortiClient with IPv6-only configuration fails to connect with remote IKE 2 IPv6 IPsec tunnel.
510597 FortiClient (Windows) fails to patch OS vulnerabilities on Windows 10 x64 platform while an outstanding Windows update exists.
514547 FortiClient (Windows) quick scan fails to move quarantined files to FortiClient quarantine folder.
516092 FortiClient (Windows) cannot block PsExec communication/traffic.
518230 An installer created by EMS should include an uninstall action.
519096 FortiClient fails to log USB block action for Google Pixel 2.
519098 After uninstalling FortiClient (Windows), there is a potential wrong block state for USB access.
543034 FortiClient deployed from EMS fails to show message on active logon user with multiple logon users
544303 FortiClient does not upload logs or diagnostic results to EMS after the action is triggered.
545267 Switching tabs in FortiClient before configuration is successfully restored leads to GUI freeze.
546200 FortiClient creates many folders in the Temp folder.
546375 EMS needs FortiClient to provide service and download from information for Sandbox event.
546487 IPSec IKEv2 error occurs after dis- and reconnect to network.
546884 FortiClient (Windows) should have a configurable AV signature update interval.
547272 When renewing a password, New/Confirm Password disappears when switching tabs in the FortiClient (Windows) GUI.
547456 GUI does not display Bytes Sent/Received when connecting from FortiTray.
547466 After restoring settings, the GUI cannot display preconfigured certificates.
547606 Cloud Sandbox APT dialog should not report file submitting after Sandbox Cloud daily count reaches 0.
547617 When using Microsoft Edge and HTTPS rating server, sometimes Web Filter does not block websites.
547645 SSL VPN should allow certificate-only authentication when using certificate filter.
548517 FortiClient GUI shows host tags as clickable.
548536 On the free VPN-only client, OK and Cancel buttons do not show completely when renewing the LDAP user password.
548540 SSL VPN FTM-push/FortiToken cloud push does not work with password change.
548744 FortiClient should kill the related process for a Sandbox-detected malicious file.
548758 FortiClient (Windows) does not allow reentry of a correct password after entering a wrong password for IPsec VPN.
548919 FortiSandbox does not scan attachments opened from Outlook 2016.
548955 FortiClient Sandbox Cloud is still enabled when registered to a Fabric Agent-only EMS.
549011 When renewing a saved LDAP user password, the GUI does not show the correct tunnel if connecting from FortiTray.
549020 EMS Sandbox Cloud events show scans by realtime scan.
549027 FortiClient (Windows) sends Cloud Scan events as Sandbox events.
549098 FortiClient fails to update threat detected statistics for Cloud Scan when EMS updates the file whitelist.
549120 FortiClient flushes away user-selected vulnerabilities in the vulnerability details page.
549122 Certificate required by an IPv6 tunnel fails to establish a VPN connection with a new PIN.
549289 A new FortiClient (Windows) deployment resets user details.
549311 VPN before logon using only LDAP-integrated certificates does not connect.
549367 On the free VPN-only client, the GUI does not show the username/password after creating a new tunnel until reopening the tunnel.
549374 On the free VPN-only client, the GUI displays a deleted VPN configuration.
549594 FortiClient (Windows) running on Windows 8.1 cannot receive an upgrade notification.
549724 The exclusion list fails for AV scans.
549743 The scheduled scan page displays incorrect information.
549759 FortiTray fails to indicate that RTP is disabled.
549992 Some applications do not send data to EMS, resulting in incorrect application icons.
550021 The Web Filter plugin blocks URLs accessed in incognito mode when the Web Filter is disabled.
550022 RDP disconnects and reconnects when using Application Firewall.
550031 Disclaimer message box should not disappear silently.
550152 The EMS connection status shows a green tickmark when FortiClient (Windows) cannot reach EMS.
550154 FortiClient fails to show the Malware Protection tab when the installer does not contain AV features.
550158 FortiClient (Windows) fails to unregister when EMS is not reachable.
550165 EMS is missing the Cloud Malware Protection feature state.