Fortinet Document Library

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Table of Contents

Known issues

The following issues have been identified in FortiClient (Windows) 6.2.6. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Update

Bug ID

Description

501877 update_task.exe fails to update AV signature from command line.

Logs

Bug ID Description

587179

No log for removable device control.

587261 Endpoint sends wrong "Endpoint Quarantine Status changed - Unquarantined" logs.
604914 FortiClient real-time logs show random old log, with no actual real-time logs for FortiClient.
609252 FortiClient (Windows) fails to send software inventory to FortiAnalyzer.
612952 Exporting logs specifies Sandbox as Other category.

Endpoint control

Bug ID Description
588059 On-net checked conditions by ESNAC do not match with configuration when only using EMS.
599807 FortiClient did not register to EMS after deployment.
604742 FortiClient (Windows) connected to FortiClient Cloud EMS shows no vulnerability feature.
606466 "FortiClient registration was blocked by Endpoint Management Server (EMS)" message occurs when FortiGate is in Telemetry list.
608200 FortiClient (Windows) loses EMS registration information after installation.

GUI

Bug ID

Description

616700 FortiClient fails to show avatar from OS for Windows 7 platform for domain user.

612697

About page displays as updating forever.

Install and deployment

Bug ID

Description

555541

Endpoint may reached a state where EMS deployment always fails.

590987 EMS fails to deploy FortiClient (Windows) when deploying FortiClient with a different feature set over the same FortiClient (Windows) version deployed.

607954

EMS deployment issues.

Malware Protection

Bug ID

Description

596388 Realtime protection on RDS server blocks remote sessions.
606534 AV scan fails to scan network folder when folder name contains space.
606712 FortiClient should not allow restoring quarantined files from USB drives when managed by EMS.

Remote Access

Bug ID

Description

601074 Connecting VPN from FortiTray with two-factor authentication leads FortiClient to show FortiClient GUI instead of connecting instantly.
604546 IPsec VPN tunnel with certificate authentication fails to automatically connect when it cannot reach resilience FortiGate.
612885 FortiClient (Windows) fails to delete the selected tunnel for personal VPN with FortiClient registered.

Sandbox

Bug ID

Description

606272 FortiClient (Windows) does not send MSI installers saved on network shares to FortiSandbox.

Vulnerability Scan

Bug ID

Description

600349 Vulnerability Scan does not pick up some vulnerabilities.

Web Filter

Bug ID Description
615616 FortiClient keeps prompting to install web extension when Web Filter is disabled.

FortiManager

Bug ID

Description

582302 FortiClient (Windows) cannot get signature from FortiManager using HTTPS due to failed certificate check.

Other

Bug ID

Description

611821 FortiClient (Windows) mishandles special character, such as %, in new passwords.

Known issues

The following issues have been identified in FortiClient (Windows) 6.2.6. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Update

Bug ID

Description

501877 update_task.exe fails to update AV signature from command line.

Logs

Bug ID Description

587179

No log for removable device control.

587261 Endpoint sends wrong "Endpoint Quarantine Status changed - Unquarantined" logs.
604914 FortiClient real-time logs show random old log, with no actual real-time logs for FortiClient.
609252 FortiClient (Windows) fails to send software inventory to FortiAnalyzer.
612952 Exporting logs specifies Sandbox as Other category.

Endpoint control

Bug ID Description
588059 On-net checked conditions by ESNAC do not match with configuration when only using EMS.
599807 FortiClient did not register to EMS after deployment.
604742 FortiClient (Windows) connected to FortiClient Cloud EMS shows no vulnerability feature.
606466 "FortiClient registration was blocked by Endpoint Management Server (EMS)" message occurs when FortiGate is in Telemetry list.
608200 FortiClient (Windows) loses EMS registration information after installation.

GUI

Bug ID

Description

616700 FortiClient fails to show avatar from OS for Windows 7 platform for domain user.

612697

About page displays as updating forever.

Install and deployment

Bug ID

Description

555541

Endpoint may reached a state where EMS deployment always fails.

590987 EMS fails to deploy FortiClient (Windows) when deploying FortiClient with a different feature set over the same FortiClient (Windows) version deployed.

607954

EMS deployment issues.

Malware Protection

Bug ID

Description

596388 Realtime protection on RDS server blocks remote sessions.
606534 AV scan fails to scan network folder when folder name contains space.
606712 FortiClient should not allow restoring quarantined files from USB drives when managed by EMS.

Remote Access

Bug ID

Description

601074 Connecting VPN from FortiTray with two-factor authentication leads FortiClient to show FortiClient GUI instead of connecting instantly.
604546 IPsec VPN tunnel with certificate authentication fails to automatically connect when it cannot reach resilience FortiGate.
612885 FortiClient (Windows) fails to delete the selected tunnel for personal VPN with FortiClient registered.

Sandbox

Bug ID

Description

606272 FortiClient (Windows) does not send MSI installers saved on network shares to FortiSandbox.

Vulnerability Scan

Bug ID

Description

600349 Vulnerability Scan does not pick up some vulnerabilities.

Web Filter

Bug ID Description
615616 FortiClient keeps prompting to install web extension when Web Filter is disabled.

FortiManager

Bug ID

Description

582302 FortiClient (Windows) cannot get signature from FortiManager using HTTPS due to failed certificate check.

Other

Bug ID

Description

611821 FortiClient (Windows) mishandles special character, such as %, in new passwords.