Special notices

System requirements

• When you open the FortiFone softclient for the first time, you are prompted to create an account. This account is your extension on the FortiVoice phone system. For the account to be functional within the FortiFone softclient, make sure that the extension exists on the FortiVoice phone system. For information about creating and viewing an extension on the FortiVoice phone system, see the Configuring extensions section in the FortiVoice Phone System Administration Guide or talk to your FortiVoice system administrator.
• The FortiVoice phone system must use firmware version 6.0.7 GA or higher.
• The Directory and Personal Contact picture display requires that the FortiVoice phone system uses the firmware version 6.4.0 GA or higher.

Licensing requirements

• The FortiFone softclient for desktop requires that the FortiFone softclient license is uploaded on the FortiVoice phone system.
• The Agent function requires the following license and entitlement:
  • Call Center
  • Enhanced Call Center Service
• The Operator function requires the following entitlement:

  • Unified Communication Service

• The Fax function requires the following entitlement:

  • Unified Communication Service

Both Enhanced Call Center Service and Unified Communication Service entitlements require FortiVoice 6.4.0 GA or higher.