What's new

The following list highlights some of the new features or enhancements introduced in this release.

Call enhancements

• Secondary ringer is a new feature that allows for ringing to play over multiple speaker resources at the same time, such as a headset and the computer speaker.

  This can be found under Setting > Device.

• Enhanced active call control and display.

• Support Click-to-Transfer call function from Call History list.

FortiVoice EC App enhancements

The following requires FVEC (Enhanced Call Center) entitlement.

• Enhanced user status monitoring and optional desk phone extension appearance monitoring.

• Quick access to manage and view agent status in title bar.

• Support Click-to-Transfer call function from Peer Agent view.

FortiVoice UC App enhancements

The following requires FVUC (Unified Communications) entitlement.

• Enhanced user status monitoring and optional desk phone extension appearance monitoring.

User account management and portal features

• Access and manage recorded calls (on-premise).

• General voicemail support.

• Voicemail option setup.

Other enhancements

• App browsing history navigation with hotkey support.

• French, Spanish, Russian, and Chinese language support.

• Display and manage event log.