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Administration Guide

Troubleshooting

Troubleshooting

Ensuring the health and consistency of an HA cluster is essential for maintaining network uptime. When issues arise, prompt identification of formation errors, synchronization discrepancies, or failover behaviors is required to restore redundancy.

This section covers the necessary steps and commands for diagnosing and resolving common HA issues:

Topic

Summary

Troubleshoot an HA formation

Identifies the strict hardware and firmware prerequisites required for a cluster to form. This section also details how to diagnose and resolve critical situations.

Force HA failover for testing and demonstrations

Explains how to use the execute ha failover command to manually trigger a failover. This is useful for validating redundancy during maintenance windows or demonstrating failover capabilities to auditors without physically disconnecting cables.

Check HA synchronization status

Describes methods to verify that the configuration is identical across all cluster members. It covers how to interpret checksum mismatches in the GUI and CLI to identify specific configuration tables that are out of sync.

Replacing a failed cluster unit

Provide instructions for completing an RMA transfer in the FortiCloud portal.

Troubleshooting

Troubleshooting

Ensuring the health and consistency of an HA cluster is essential for maintaining network uptime. When issues arise, prompt identification of formation errors, synchronization discrepancies, or failover behaviors is required to restore redundancy.

This section covers the necessary steps and commands for diagnosing and resolving common HA issues:

Topic

Summary

Troubleshoot an HA formation

Identifies the strict hardware and firmware prerequisites required for a cluster to form. This section also details how to diagnose and resolve critical situations.

Force HA failover for testing and demonstrations

Explains how to use the execute ha failover command to manually trigger a failover. This is useful for validating redundancy during maintenance windows or demonstrating failover capabilities to auditors without physically disconnecting cables.

Check HA synchronization status

Describes methods to verify that the configuration is identical across all cluster members. It covers how to interpret checksum mismatches in the GUI and CLI to identify specific configuration tables that are out of sync.

Replacing a failed cluster unit

Provide instructions for completing an RMA transfer in the FortiCloud portal.