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Known Issues

Known Issues

The following issues have been identified in 7.2.4. To inquire about a particular bug or to report a bug, please contact Customer Service & Support.

AP Manager

Bug ID

Description

884233 FortiManager displays the AP critical security vulnerability info even after FortiAPs are being upgraded.

906061

It takes a significant amount of time to assign a profile to each FortiAPs.

982548

FortiGate configuration install may fail with a reason, "Need to unset channel list in radio-1 first."

Device Manager

Bug ID

Description

723720 'strong-crypto' feature change under the CLI configuration cannot be installed to Fortigate.

811104

Import policy package fails after installing web-proxy through CLI configurations.

880934 FortiManager reverts Syslog mode settings on local FortiGates (when FortiGates are in FIPS mode).
902577 The status of the FortiLink split-interface radio button under FortiManager's Device Manager does not match the configuration in FortiGates.
920394 Installation failed due to the incorrect install order during ZTP.
923808 Even with the "set dhcp-relay-request-all-server enable" option enabled, FortiManager does not keep the DHCP server & relay configurations on the same interface.
935586 When managed devices go down/appear offline, not all fgfm tunnels are automatically recovered by FortiManager.
936168 Unable to assign Device Group to the Firmware Template.
939804

Creating/Modifying the IPSEC Phase1 Interface Mode might trigger the following error message: "The string contains XSS vulnerability characters." This ONLY occurs when devid = ''.

Workaround: Manually removing the value '' from dev-id.

939921 The firmware upgrade in ADOM mode backup is not allowed.
949546 When zones have identical names except for case, only 1 of the zones may be visible in Device Manager.
949612 The SD-WAN monitor table-view takes too long to load/display information.
952404 FortiManager cannot install the Static Route config under the Provisioning Template due to a static route template error after upgrading to FortiManager 7.2.4/7.4.1.

956567

Not able to edit/delete Logging Devices Group.

960315

Unable to create/edit "ssh-public-key1" with "sh-ed25519" for admin users from FortiManager's Device Manager; it displays an "invalid value" error message.

961447

After upgrading FortiManager (VMs & FortiManager Cloud) to versions 7.2.4 or 7.4.1, devices may not be able to be retrieved or refreshed.

Workarounds:

A) Reduce the license use (delete one device).

B) Request/purchase a license upgrade.

C) On the already managed FortiGates that need to be retrieved, run:

diag fdsm cfg-upload <comment>

D) When adding a new FortiGate to the last license seat, it will initially fail on the retrieve step, but the device is added to DVM. Within about 120 seconds, an auto-retrieve is triggered and the first revision of the new device is created normally.

966118

FortiManager tries to purge all entries under table "system global split-port-mode" for its System template.

969542 Sometimes IPsec Tunnel Template displays "Response with errors" message when editing the template.
969698 FortiManager allows the creation of an empty service value for Internet Service routes.
973064 Installation to FortiGate with NP7 Acceleration feature enabled might fail when FortiManager attempted to modify the QoS settings. Changing the "default-qos-type" to values other than its default may result in a FortiGate reboot (FOS Behaviour).
975310 Unable to unset interface IP for a VLAN interface in Device Manager.

FortiSwitch Manager

Bug ID

Description

940419 When adding FortiSwitch on FortiManager, the error message, "Import error - invalid port number" is displayed.

967213

While attempting to deploy a FortiSwitch template to a model device, FortiManager generates the following error message: "VLAN interface does not match FortiLink."

Others

Bug ID

Description

583349 FortiManager does not provide support for image upgrades on "ONDEMAND" devices.
703585 FortiManager may return 'Connection aborted' error with JSON API request.
777831 When FortiAnalyzer is added as a managed device to FortiManager, "Incident & Events" tile will be displayed instead of "FortiSoC".
796858 Subject Key Identifier extension is missing on FortiManager ADOM CA certificate.

862651

Even after enabling all MEAs, the warning to enable the application is displayed.

875584

FortiManager cannot upgrade ADOMs to 7.2 due to the following error: "copy system replacemsg spam.smtp-spam-emailblock".

Workaround: Delete replacement message "smtp-spam-emailblock" from System templates.

922957 The "fmgd" process may crash while loading the ADOM when multiple Policy Packages are locked.

924201

Jinja templates do not identify new variables automatically when a new variable is added.

930305 Firmware template upgrade preview shows incorrect versions for the upgrade.
935430 When FortiAnalyzer is managed by FortiManager and FortiManager's local logs are being sent to FortiAnalyzer, installing PP to FortiGates may display the following message: "Confirm Deletion FortiManager is going to sync the following device deletion to FortiAnalyzer,...".
941203 FortiManager does not support the use of Certificate Templates to create certificates with a "range=global" setting for FortiGates operating in multi-vdom mode.
949994 When the FortiAnalyzer feature is activated on the FortiManager, attempting to download FortiGate logs/log files from the FortiManager results in an error message.
957433 When creating the FortiManager/FortiAnalyzer docker instances, UUID is missing under the "diagnose debug vminfo".
961155

Event Logs cannot be downloaded via GUI.

Workaround: To export the local event logs, you may use the following command:

diagnose system export umlog ftp locallog <(s)ftp server> <username> <password> <directory(/folder)> <filename(elogs-fmg.tgz)>

971122 FortiManager does not support all authentication types that are supported by FortiOS, leading to a certificate error in the FortiClient EMS connector.
982564 When upgrading the root ADOM, the process might fail with the following error message: "...The string contains XSS vulnerability characters...".

Policy & Objects

Bug ID

Description

630648 A FortiManager instance running on Microsoft Azure is unable to import the SDN connector for a dynamic firewall address and is displaying an error message stating "wrong input parameter."
751443

FortiManager displays policy installation copy failures error when ipsec template gets unassigned.

Workaround: Ensure a fresh FMG's backup is created prior to any changes. Instead of unassigning IPSec template, modify IPSec template and replace the reference to IPSec tunnel interface with another interface.

845022 SDN Connector failed to import objects from VMware VSphere.
854359 An installation error occurs when FortiManager attempts to install wildcard FQDN addresses 'mzstatic-apple' and 'cdn-apple' within the 'custom-deep-inspection' SSL-SSH profile.
855073

The "where used" feature (under the Source & Destination objects) incorrectly displays "No Record Found" even when these objects are in use.

Workaround: Run the following command:

diagnose cdb upgrade force-retry add-missing-ref

875103 Local categories gets purged if used in Profile Mode Security Profiles.
888798 Changing deep inspection ssl-ssh-profile to "inspect all ports" may cause installation error.
899226 Unable to create Central SNAT explicit port translations on FortiManager.
900229 In policy-based policy packaged, application IDs are displayed instead of their names.
904751 WebRating overrides can't be deployed or deleted via FortiManager.

905377

Threat Feeds with name starting with 'g-' are not installed to FortiGates without VDOM enabled.

907925 IPS profile/Signature tab is not visible for admins with non-default admin profile.
908353 When ISDB name changed, FortiManager is not automatically updating the new ISDB object name.
908445 FortiManager does not display correct edit page for virtual server VIP when edit object in policy table.
917225 FortiManager is unable to install policy packages to multiple devices due to "securityconsole" crashes.
920983 The policy blocks using a group object do not get updated when the objects within the group are modified.
938019 Policy Package Status not changed on modification of nested group used in policy block.

942659

Syncing EMS tags from FortiManager fails when the EMS Connector is configured in multi-site mode.

945632 Modifying the Policy Installation Target does not trigger a status change in the Policy Package when adding an "install on" to a single policy.
945853 FortiManager doesn't sync previously deleted EMS tags.
949515 Security Policy Installation Verification fails because the internet-service-negate feature gets enabled every time after modifying the policy.
955010 Comments on policies may be cleared when a blank area within the text field is clicked.
957225 ADOM admin users not able to view the managed FortiGate in the policy push wizard.
958923 Installing policy packages that utilize an SSL/SSH Inspection profile may fail with the error message: "Server certificate replace mode cannot support category exempt."

959116

959877

The timestamps displayed for 'First/Last Used' under the Hit Count for Firewall Policies within the Policy & Objects section are invalid.
959890 Per-device mapping search for VDOMs is not possible for users.
960659 FortiManager cannot display all the objects within the cell (e.g., Service Field, etc.) for the firewall policies.
960660 The Clone Reverse feature is not functioning when the firewall policy includes an internet service address object.
960778 Installation failed because FortiManager attempts to remove a static entry, "QuarantinedDevices."

963008

Impossible to merge duplicate objects.

963536

The policy package feature "Export to Excel" is not functioning.

965719 FortiManager is unable to enable the log setting for implicit deny rule under the policy package.
972392 Users do not receive a proper warning when creating a firewall address with the IP address "0.0.0.0/0."
978814 When attempting to use the "Export to Excel" feature under the Firewall Policy with extensive rules, GUI may slow down and become unresponsive for some time.
986262 EMS Cloud tags are not updated on FortiManager.

Revision History

Bug ID

Description

513317

FortiManager may fail to install policy after FortiGate failover on Azure.

801614 FortiManager might display an error message, "Failed to create a new revision." for some FortiGates when retrieving their configurations.

894523

Object revision timestamp is taken from previous revision.

Script

Bug ID

Description

937528 Unable to send DHCP options "set value" using CLI template and using Script .

Services

Bug ID

Description

863094 The query status is not functioning correctly, and the "top 10 unrated sites" section actually displays ratings.

938365

FortiManager's GUI does not display an option under FortiGuard Settings to support the 7.2 version for FortiClient and FortiMail.

980334

"Download to Excel" option on Licensing Status under the FortiGuard does not work.

985074

Changing the FortiGuard Server Location under the license info widget results in a blank page popup.

System Settings

Bug ID

Description

825319 FortiManager fails to promote a FortiGate HA member (running on firmware 7.2.0 to 7.2.4) to the Primary.
853429 Creating FortiManager's configuration backup via scp cannot be done.

881309

In SSO configuration, whether the settings for "ext-auth-accprofile-override" and "ext-auth-adom-override" are enabled or disabled, the users are granted an adom/accprofile override if the IdP sends valid ADOMs and "profilename" attributes.

930449 Testing the syslog server displays the message, "Failed to send a test log to syslog server".

936694

After removing a device, FortiManager generates repeated 'sync dvmdb to faz' tasks for all logged-in administrative users.

941082 A password prompt is consistently requested with each new login attempt when applying password policies to a local account linked to FortiToken Cloud Mobile for multi-factor authentication (MFA).
966148 RADIUS remote users are unable to successfully install changes to FortiGates.

VPN Manager

Bug ID

Description

678319

Once "os-check" option is enabled, "os-check-list" table is not loaded.

784385

If policy changes are made directly on the FortiGates, the subsequent PP import creates faulty dynamic mappings for VPN Manager.

Workaround: It is strongly recommended to create a fresh backup of the FortiManager's configuration prior to the workaround. Perform the following command to check & repair the FortiManager's configuration database:

diagnose cdb check policy-packages <adom>

After running this command, FortiManager will remove the invalid mappings of vpnmgr interfaces.

897574

Address Objects with Meta Variables do not function correctly when creating Static routes using the VPN Manager.

906097 VPN Manager IPsec community Phase 2 encryption setting can't be changed to AES256GCM from the GUI.

Known Issues

The following issues have been identified in 7.2.4. To inquire about a particular bug or to report a bug, please contact Customer Service & Support.

AP Manager

Bug ID

Description

884233 FortiManager displays the AP critical security vulnerability info even after FortiAPs are being upgraded.

906061

It takes a significant amount of time to assign a profile to each FortiAPs.

982548

FortiGate configuration install may fail with a reason, "Need to unset channel list in radio-1 first."

Device Manager

Bug ID

Description

723720 'strong-crypto' feature change under the CLI configuration cannot be installed to Fortigate.

811104

Import policy package fails after installing web-proxy through CLI configurations.

880934 FortiManager reverts Syslog mode settings on local FortiGates (when FortiGates are in FIPS mode).
902577 The status of the FortiLink split-interface radio button under FortiManager's Device Manager does not match the configuration in FortiGates.
920394 Installation failed due to the incorrect install order during ZTP.
923808 Even with the "set dhcp-relay-request-all-server enable" option enabled, FortiManager does not keep the DHCP server & relay configurations on the same interface.
935586 When managed devices go down/appear offline, not all fgfm tunnels are automatically recovered by FortiManager.
936168 Unable to assign Device Group to the Firmware Template.
939804

Creating/Modifying the IPSEC Phase1 Interface Mode might trigger the following error message: "The string contains XSS vulnerability characters." This ONLY occurs when devid = ''.

Workaround: Manually removing the value '' from dev-id.

939921 The firmware upgrade in ADOM mode backup is not allowed.
949546 When zones have identical names except for case, only 1 of the zones may be visible in Device Manager.
949612 The SD-WAN monitor table-view takes too long to load/display information.
952404 FortiManager cannot install the Static Route config under the Provisioning Template due to a static route template error after upgrading to FortiManager 7.2.4/7.4.1.

956567

Not able to edit/delete Logging Devices Group.

960315

Unable to create/edit "ssh-public-key1" with "sh-ed25519" for admin users from FortiManager's Device Manager; it displays an "invalid value" error message.

961447

After upgrading FortiManager (VMs & FortiManager Cloud) to versions 7.2.4 or 7.4.1, devices may not be able to be retrieved or refreshed.

Workarounds:

A) Reduce the license use (delete one device).

B) Request/purchase a license upgrade.

C) On the already managed FortiGates that need to be retrieved, run:

diag fdsm cfg-upload <comment>

D) When adding a new FortiGate to the last license seat, it will initially fail on the retrieve step, but the device is added to DVM. Within about 120 seconds, an auto-retrieve is triggered and the first revision of the new device is created normally.

966118

FortiManager tries to purge all entries under table "system global split-port-mode" for its System template.

969542 Sometimes IPsec Tunnel Template displays "Response with errors" message when editing the template.
969698 FortiManager allows the creation of an empty service value for Internet Service routes.
973064 Installation to FortiGate with NP7 Acceleration feature enabled might fail when FortiManager attempted to modify the QoS settings. Changing the "default-qos-type" to values other than its default may result in a FortiGate reboot (FOS Behaviour).
975310 Unable to unset interface IP for a VLAN interface in Device Manager.

FortiSwitch Manager

Bug ID

Description

940419 When adding FortiSwitch on FortiManager, the error message, "Import error - invalid port number" is displayed.

967213

While attempting to deploy a FortiSwitch template to a model device, FortiManager generates the following error message: "VLAN interface does not match FortiLink."

Others

Bug ID

Description

583349 FortiManager does not provide support for image upgrades on "ONDEMAND" devices.
703585 FortiManager may return 'Connection aborted' error with JSON API request.
777831 When FortiAnalyzer is added as a managed device to FortiManager, "Incident & Events" tile will be displayed instead of "FortiSoC".
796858 Subject Key Identifier extension is missing on FortiManager ADOM CA certificate.

862651

Even after enabling all MEAs, the warning to enable the application is displayed.

875584

FortiManager cannot upgrade ADOMs to 7.2 due to the following error: "copy system replacemsg spam.smtp-spam-emailblock".

Workaround: Delete replacement message "smtp-spam-emailblock" from System templates.

922957 The "fmgd" process may crash while loading the ADOM when multiple Policy Packages are locked.

924201

Jinja templates do not identify new variables automatically when a new variable is added.

930305 Firmware template upgrade preview shows incorrect versions for the upgrade.
935430 When FortiAnalyzer is managed by FortiManager and FortiManager's local logs are being sent to FortiAnalyzer, installing PP to FortiGates may display the following message: "Confirm Deletion FortiManager is going to sync the following device deletion to FortiAnalyzer,...".
941203 FortiManager does not support the use of Certificate Templates to create certificates with a "range=global" setting for FortiGates operating in multi-vdom mode.
949994 When the FortiAnalyzer feature is activated on the FortiManager, attempting to download FortiGate logs/log files from the FortiManager results in an error message.
957433 When creating the FortiManager/FortiAnalyzer docker instances, UUID is missing under the "diagnose debug vminfo".
961155

Event Logs cannot be downloaded via GUI.

Workaround: To export the local event logs, you may use the following command:

diagnose system export umlog ftp locallog <(s)ftp server> <username> <password> <directory(/folder)> <filename(elogs-fmg.tgz)>

971122 FortiManager does not support all authentication types that are supported by FortiOS, leading to a certificate error in the FortiClient EMS connector.
982564 When upgrading the root ADOM, the process might fail with the following error message: "...The string contains XSS vulnerability characters...".

Policy & Objects

Bug ID

Description

630648 A FortiManager instance running on Microsoft Azure is unable to import the SDN connector for a dynamic firewall address and is displaying an error message stating "wrong input parameter."
751443

FortiManager displays policy installation copy failures error when ipsec template gets unassigned.

Workaround: Ensure a fresh FMG's backup is created prior to any changes. Instead of unassigning IPSec template, modify IPSec template and replace the reference to IPSec tunnel interface with another interface.

845022 SDN Connector failed to import objects from VMware VSphere.
854359 An installation error occurs when FortiManager attempts to install wildcard FQDN addresses 'mzstatic-apple' and 'cdn-apple' within the 'custom-deep-inspection' SSL-SSH profile.
855073

The "where used" feature (under the Source & Destination objects) incorrectly displays "No Record Found" even when these objects are in use.

Workaround: Run the following command:

diagnose cdb upgrade force-retry add-missing-ref

875103 Local categories gets purged if used in Profile Mode Security Profiles.
888798 Changing deep inspection ssl-ssh-profile to "inspect all ports" may cause installation error.
899226 Unable to create Central SNAT explicit port translations on FortiManager.
900229 In policy-based policy packaged, application IDs are displayed instead of their names.
904751 WebRating overrides can't be deployed or deleted via FortiManager.

905377

Threat Feeds with name starting with 'g-' are not installed to FortiGates without VDOM enabled.

907925 IPS profile/Signature tab is not visible for admins with non-default admin profile.
908353 When ISDB name changed, FortiManager is not automatically updating the new ISDB object name.
908445 FortiManager does not display correct edit page for virtual server VIP when edit object in policy table.
917225 FortiManager is unable to install policy packages to multiple devices due to "securityconsole" crashes.
920983 The policy blocks using a group object do not get updated when the objects within the group are modified.
938019 Policy Package Status not changed on modification of nested group used in policy block.

942659

Syncing EMS tags from FortiManager fails when the EMS Connector is configured in multi-site mode.

945632 Modifying the Policy Installation Target does not trigger a status change in the Policy Package when adding an "install on" to a single policy.
945853 FortiManager doesn't sync previously deleted EMS tags.
949515 Security Policy Installation Verification fails because the internet-service-negate feature gets enabled every time after modifying the policy.
955010 Comments on policies may be cleared when a blank area within the text field is clicked.
957225 ADOM admin users not able to view the managed FortiGate in the policy push wizard.
958923 Installing policy packages that utilize an SSL/SSH Inspection profile may fail with the error message: "Server certificate replace mode cannot support category exempt."

959116

959877

The timestamps displayed for 'First/Last Used' under the Hit Count for Firewall Policies within the Policy & Objects section are invalid.
959890 Per-device mapping search for VDOMs is not possible for users.
960659 FortiManager cannot display all the objects within the cell (e.g., Service Field, etc.) for the firewall policies.
960660 The Clone Reverse feature is not functioning when the firewall policy includes an internet service address object.
960778 Installation failed because FortiManager attempts to remove a static entry, "QuarantinedDevices."

963008

Impossible to merge duplicate objects.

963536

The policy package feature "Export to Excel" is not functioning.

965719 FortiManager is unable to enable the log setting for implicit deny rule under the policy package.
972392 Users do not receive a proper warning when creating a firewall address with the IP address "0.0.0.0/0."
978814 When attempting to use the "Export to Excel" feature under the Firewall Policy with extensive rules, GUI may slow down and become unresponsive for some time.
986262 EMS Cloud tags are not updated on FortiManager.

Revision History

Bug ID

Description

513317

FortiManager may fail to install policy after FortiGate failover on Azure.

801614 FortiManager might display an error message, "Failed to create a new revision." for some FortiGates when retrieving their configurations.

894523

Object revision timestamp is taken from previous revision.

Script

Bug ID

Description

937528 Unable to send DHCP options "set value" using CLI template and using Script .

Services

Bug ID

Description

863094 The query status is not functioning correctly, and the "top 10 unrated sites" section actually displays ratings.

938365

FortiManager's GUI does not display an option under FortiGuard Settings to support the 7.2 version for FortiClient and FortiMail.

980334

"Download to Excel" option on Licensing Status under the FortiGuard does not work.

985074

Changing the FortiGuard Server Location under the license info widget results in a blank page popup.

System Settings

Bug ID

Description

825319 FortiManager fails to promote a FortiGate HA member (running on firmware 7.2.0 to 7.2.4) to the Primary.
853429 Creating FortiManager's configuration backup via scp cannot be done.

881309

In SSO configuration, whether the settings for "ext-auth-accprofile-override" and "ext-auth-adom-override" are enabled or disabled, the users are granted an adom/accprofile override if the IdP sends valid ADOMs and "profilename" attributes.

930449 Testing the syslog server displays the message, "Failed to send a test log to syslog server".

936694

After removing a device, FortiManager generates repeated 'sync dvmdb to faz' tasks for all logged-in administrative users.

941082 A password prompt is consistently requested with each new login attempt when applying password policies to a local account linked to FortiToken Cloud Mobile for multi-factor authentication (MFA).
966148 RADIUS remote users are unable to successfully install changes to FortiGates.

VPN Manager

Bug ID

Description

678319

Once "os-check" option is enabled, "os-check-list" table is not loaded.

784385

If policy changes are made directly on the FortiGates, the subsequent PP import creates faulty dynamic mappings for VPN Manager.

Workaround: It is strongly recommended to create a fresh backup of the FortiManager's configuration prior to the workaround. Perform the following command to check & repair the FortiManager's configuration database:

diagnose cdb check policy-packages <adom>

After running this command, FortiManager will remove the invalid mappings of vpnmgr interfaces.

897574

Address Objects with Meta Variables do not function correctly when creating Static routes using the VPN Manager.

906097 VPN Manager IPsec community Phase 2 encryption setting can't be changed to AES256GCM from the GUI.