Zendesk

FortiCASB offers an API-based approach, pulling data directly from Zendesk via RESTful API. Then FortiCASB portal accesses the data collected through API queries with OAuth2.0 authentication. Subsequently, FortiCASB combines these data to monitor and track Zendesk user activities and ticketing system, provides DLP Data Analysis for files on tickets.

Prerequisite

1. FortiCASB requires the Zendesk account to be under an Enterprise plan.
2. The Zendesk account to be added to FortiCASB must have Admin Role in Support.



3. A Zendesk OAuth Client needs to be created to authorize access for FortiCASB REST API.

Steps to add Zendesk account on FortiCASB:

Step 1. Create Zendesk OAuth Client

Step 2. Add Zendesk Account

Step 1. Create Zendesk OAuth Client

1. Log into Zendesk with your sub-domain, and then with your admin account.



2. In the left navigation pane, click Admin , scroll down to Channels, and click on API.
3. In Zendesk API page, select OAuth Clients tab, then click Add OAuth client.



4. Fill in a Client Name of your choice, Short Description, and an Unique Identifier which should be populated automatically. Keep a record of the unique identifier for use later.



5. In Redirect URLs, use one of the corresponding redirect url provided by FortiCASB:

Region	Redirect URL
Global Region	https://www.forticasb.com/api/v1/oauth/redirect/Zendesk
European Union Region	https://eu.forticasb.com/api/v1/oauth/redirect/Zendesk

6. Click Save, and then in Secret field, click Generate to generate the secret token.

Note:Make sure to copy down the secret token as it will only appear once.

Now go back to FortiCASB to add the Zendesk account.

Step 2. Add Zendesk Account

1. Log into FortiCASB with your account.
2. Go to Overview > Dashboard, click on Add New, select Zendesk, then click Add Selected Cloud App.



3. Fill in the Zendesk Sub-Domain, Unique Identifier, and the Secret Token saved from earlier, and click Add Zendesk Account.



4. You will be prompt to authorize FortiCASB to access to your Zendesk account, click Allow to complete adding the Zendesk account.



5. Wait 15 minutes to complete adding the Zendesk account to FortiCASB.