Requirements

FortiVoice phone system deployment: To use the FortiFone softclient for Android, the FortiVoice phone system deployment must meet the following requirements:

• When you open the FortiFone softclient for the first time, you are prompted to create an account. This account is your extension on the FortiVoice phone system. For the account to be functional within the FortiFone softclient, make sure that the extension exists on the FortiVoice phone system. For information about creating and viewing an extension on the FortiVoice phone system, see the Configuring extensions section in the FortiVoice Phone System Administration Guide or talk to your FortiVoice system administrator.
• The FortiVoice phone system must use the firmware version 5.3.14 GA or higher.
• The FortiFone softclient license must be uploaded on the FortiVoice phone system. For licensing information, contact a FortiVoice sales representative.

  When the FortiVoice phone system is operating in high availability (HA) mode, the primary and secondary FortiVoice units share the same FortiFone softclient license file that includes the serial number of both units. However, you must install the license file separately on both primary and secondary FortiVoice units.

• The FortiFone softclient configuration on the FortiVoice phone system and FortiGate must be completed as explained in the Softclient (Deployment of FortiFone softclient for mobile) section of the FortiVoice Cookbook.

FortiVoice Cloud: To use the FortiFone softclient for Android, the FortiVoice Cloud deployment must meet the following requirements:

• When you open the FortiFone softclient for the first time, you are prompted to create an account. This account is your extension on the FortiVoice phone system. For the account to be functional within the FortiFone softclient, make sure that the extension exists on the FortiVoice phone system or FortiVoice Cloud. For information about creating and viewing an extension on the FortiVoice phone system, see the Configuring extensions section in the FortiVoice Cloud Advanced Administration Guide or talk to your FortiVoice system administrator.
• FortiVoice Cloud requires two licenses (extension and VoIP trunk). The extension license includes the support for FortiFone softclient for mobile (Android and iOS).