Phone calls

With the FortiFone softclient for Android, you can perform the following phone call actions:

• Receiving a call
• Placing a call
• Pasting numbers to dial
• Switching between multiple Bluetooth headsets
• Controlling calls
• Transferring a call
• Recording a call
• Managing recorded calls
• Starting a conference call
• Managing a conference call
• Swapping between calls
• Ending a call

Receiving a call

When you receive a call, your mobile phone displays the call details and rings. The ring volume is controlled by your mobile phone.

• To answer the call, tap Accept .
• To reject a call, tap Dismiss . The call follows the extension’s Busy settings as configured in the Call Handling section of the FortiVoice user portal.

Placing a call

You can place a call by dialing a number, selecting a number from the History, or selecting an entry from the Contact.

To dial a phone number

1. Tap Dialpad.
2. Dial the phone number.
3. To place the call, tap .

   If you need to make a correction to a number being dialed, tap to delete the last digit dialed.

To directly dial an extension number

To skip a company's automated phone menu options and directly dial an extension number, perform the following steps:

1. Tap Dialpad.
2. Dial the phone number.
3. Long press .

   After a few seconds, this action adds a comma (,) at the end of the number. A comma corresponds to a two-second pause before the FortiFone client dials the extension. Depending on the PBX settings, you may need to adjust the number of commas.

4. Dial the extension.
5. To place the call, tap .

   The FortiFone client calls the number. When the call is connected, there is a pause of two seconds where you added the comma, and then the FortiFone client dials the extension.

To dial a phone number from History

1. Tap History.
2. To place the call, tap beside the History entry you want to call.

To dial a phone number from Contact

1. Tap Contact.
2. To place the call, tap beside the contact you want to call.

Pasting numbers to dial

If you have copied a phone number and want to dial it, perform the following steps:

1. Tap Dialpad.
2. Long press above the dialpad until Paste appears. The following image can be different depending on the Android version installed on your phone.



3. Tap Paste.
4. To call the number, tap .

Switching between multiple Bluetooth headsets

If you have multiple Bluetooth headsets connected to your phone, you can switch between those headsets when you are on a call.

1. When you are on a call, bring up a list of connected headsets by holding down the Bluetooth icon.
2. Select the Bluetooth headset that you want to use.

Controlling calls

When making or receiving a call, the FortiFone softclient for Android screen displays the call information and allows you to control the call as needed.

Icon	Function
	Speaker — activates or deactivates the speaker on your mobile phone.
	Hold — places or retrieves a call on hold.
	Transfer — transfers the call to another extension. For details, see Transferring a call.
	Mute — mutes or unmutes the microphone on your mobile phone.
	Dialpad — brings up the dialpad. Useful for navigating auto attendants when on a call.
	Add Call — places your current call on hold and allows you to make a secondary call.
	Merge calls — after you have established a secondary call, you can merge them together into a conference call. For details, see Starting a conference call and Managing a conference call.
	Swap — after you have established a secondary call, you can swap between the calls. For details, see Swapping between calls.

Transferring a call

The FortiFone softclient for Android supports the following call transfers:

• Attended transfer: Before transferring the call to another phone number, you can privately speak with the phone user about the incoming call.
• Blind transfer: You transfer the call to a another phone number without speaking to the phone user.

To do an attended transfer

1. Tap Transfer.
2. Tap Attended Transfer.
3. Dial the phone number and tap .
4. Speak with the person that you want to transfer the call to. The caller that is waiting to be transferred does not hear your conversation.
5. When you are ready to transfer the call, tap Transfer again.

To do a blind transfer

1. Tap Transfer.
2. Tap Blind Transfer.
3. Dial the phone number and tap .

Recording a call

You can record phone calls to have a permanent record of particularly important phone calls.

This option is not available if you are a FortiVoice Cloud account user.

Before recording a phone call, make sure to have the agreement of the person you are talking with or check your local laws regarding phone recording.

Before you begin

• Make sure that the FortiVoice system administrator applies a user privilege, with the monitor/recording, personal recording option enabled, to your extension.

• Know that this section uses the default call recording codes.

To record a phone call

1. During a phone call, start the personal recording by pressing *30.
2. To pause the personal recording, press *31. To resume the recording, press *30 again.

   The recording continues until you hang up.

Managing recorded calls

To listen, remove, forward, or download a recorded call, see the Managing recorded calls section in the FortiVoice User Portal Guide.

Starting a conference call

You can merge calls together to start a conference call.

A conference call can connect a maximum of three participants (including yourself).

1. Dial the phone number of the first person and wait for the call to connect.
2. Tap Add Call.
3. Dial the phone number of the second person and wait for the call to connect.
4. Tap Merge.

   The two calls are now merged into a single call. Everyone can talk and hear each other.

Managing a conference call

During a conference call, you can disconnect a participant to continue the conversation with the other participant.

1. During a conference call, tap Conference Call.

   The screen displays a list of participants.

2. For the participant that you want to disconnect, tap .

Swapping between calls

When you have two connected calls, you can switch between them. One call is live while the other one is on hold.

1. Dial the phone number of the first person and wait for the call to connect.
2. Tap Add Call.
3. Dial the phone number of the second person and wait for the call to connect.
4. To swap between calls, tap Swap.

   Every time you tap Swap, you are connected to the other person.

Ending a call

To end a call, tap .