Takedown

FortiRecon's takedown service is an on-demand solution designed to mitigate threats to your brand. This service actively takes down entities that impersonate your brand, including phishing websites, fraudulent social media accounts, and unauthorized mobile applications.

The FortiRecon team employs various avenues to initiate a takedown. We contact the following parties, as applicable, and leverage local and international copyright, trademark infringement, and intellectual property laws to facilitate takedowns:

• Offending parties
• Hosting providers
• Reverse-Proxy Providers
• Blocklists
• Social Media Platforms
• App Stores
• Domain Registrars
• Government Authorities

The FortiRecon team validates each takedown request. If the entity requested for takedown does not genuinely impersonate or phish against the brand, FortiRecon rejects the request. Content that is critical of a brand but does not involve impersonation, such as website or social media commentary, does not qualify for takedown. Similarly, generic applications not presented as official publications are not considered valid candidates for takedown.

You can review the current status of takedown requests in the Brand Protection > Take Down page. The Summary widget displays the total count of takedown requests, along with a count for each category. The Status widget displays the count of takedown requests for each status.

FortiRecon team strives to action takedowns as quickly as possible. However, successful takedowns depend on the response and action from the relevant parties. For domain threats and rouge apps, the team will continuously follow up with relevant parties for 7 working days. If there is no response or action, the takedown request will be closed as unsuccessful, and takedown credits will be reversed. For social media takedowns, the team will continuously follow up with social media platforms for 15 working days. If there is no response or action, the takedown request will be closed as unsuccessful, and takedown credits will be reversed. If relevant parties raise a concern or request additional information from FortiRecon, the takedown timeline extends.

From the Brand Protection > Take Down page, you can:

• Create and manage Authority Letters. See Authority Letters.

• Initiate takedown requests for impersonating profiles or groups found on instant messaging platforms, including WhatsApp and Telegram. See Initiating Takedowns for IMs.

• View the current status of the takedown requests and provide additional information if required. See Reviewing takedown requests.

• Filter for specific takedown requests by date, category, status, and ticket number. See Filtering takedown requests.

• Revoke active takedown requests that meet specific status criteria. See Revoking Takedown Requests.