Upgrade Information

You can upgrade FortiSOAR Cloud using the Cloud portal.

1. Log onto the FortiSOAR Cloud Portal and navigate to your FortiSOAR Cloud VM page:
   
2. To take a snapshot, click the Snapshot button.
   Note: Your FortiSOAR Cloud VM stops while the snapshot is in progress. Once the snapshot is completed the FortiSOAR Cloud VM restarts.
   
3. Once your FortiSOAR Cloud VM has come up, go to the console of your FortiSOAR Cloud VM by clicking the SSH button.
4. Check that you are connected to a tmux session. A tmux session is needed for situations where network connectivity is less than favorable. You can check your tmux session using the following command:
   # tmux ls
   This command returns an output such as the following example:
   0: 1 windows (created Thu Nov 24 09:37:47 2022) [170x47]
   Log back into the SSH console and run the following command to reattach the tmux session:
   tmux attach-session -t 0
   
5. To upgrade your FortiSOAR Cloud, use the steps listed in the "Upgrading FortiSOAR" chapter in the FortiSOAR Upgrade Guide.
   

In case the upgrade fails, collect the logs using the FortiSOAR UI. In the FortiSOAR UI, click the FortiSOAR Version Number Build number link to display the FortiSOAR dialog. Click the Download Logs link in the FortiSOAR dialog to download FortiSOAR logs. You can also use the csadm log --collect command to collect the logs. Once you have collected the logs, revert the snapshot from the FortiCloud portal, and then open a support ticket with the logs attached so that Fortinet support can assist with the upgrade.

Downgrading to previous versions

Downgrade to previous versions of FortiSOAR Cloud is not supported.