Upgrade Information

You can upgrade FortiSOAR Cloud using the Cloud portal.

1. Log onto the FortiSOAR Cloud Portal and navigate to your FortiSOAR Cloud VM page:
   
2. To take a snapshot, click the Snapshot button.
   NOTES:
   
   • When a user initiates the snapshot process, you can begin using the system after approximately 5 minutes (even if the snapshot process is in progress) if you have FortiSOAR open in new tab before you begin taking the snapshot.
     When a user initiates the snapshot process the FortiSOAR Cloud UI now displays a 'Creating new snapshot' message. The FortiSOAR Cloud UI also indicates the progress of the snapshot creation process, and upon completion, a message saying 'Snapshot Created' is displayed.
   • The Snapshot, Revert, or Reboot processes should only be initiated by one user at a time. If multiple users attempt to start these processes simultaneously, it may result in unsolvable issues. For example, f there are two users logged in to fortisoar.forticloud.com – one as a SUB user and the other as the Primary user – and the Primary user initiates a snapshot while the SUB user simultaneously attempts to reboot, errors may occur on fortisoar.forticloud.com.
3. Once your FortiSOAR Cloud VM has come up, go to the console of your FortiSOAR Cloud VM by clicking the WebSSH button.
4. Check your system to see if tmux is installed; if not, use the following command to install it
   sudo yum install -y tmux
   Next, check that you are connected to a tmux session. A tmux session is needed for situations where network connectivity is less than favorable. You can check your tmux session using the following command:
   # tmux ls
   This command returns an output such as the following example:
   0: 1 windows (created Thu Nov 24 09:37:47 2022) [170x47]
   Log back into the SSH console and run the following command to reattach the tmux session:
   tmux attach-session -t 0
   If you do not find any tmux session, connect to one using the following command:
   # tmux
   
5. To upgrade your FortiSOAR Cloud, use the steps listed in the "Upgrading FortiSOAR" chapter in the FortiSOAR Upgrade Guide.

In case the upgrade fails, collect the logs using the FortiSOAR UI. In the FortiSOAR UI, click the FortiSOAR Version Number Build Number link to display the FortiSOAR dialog. Click the Download Logs link in the FortiSOAR dialog to download FortiSOAR logs. You can also use the csadm log --collect command to collect the logs. Once you have collected the logs, revert the snapshot from the FortiCloud portal, and then open a support ticket with the logs attached so that Fortinet support can assist with the upgrade.