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Administration Guide

22.4.1
24.1.1
23.4.1
23.3.1
22.4.2
22.4.1
22.3.0
22.2.0

Key users

Key users

There are three key user types:

  • Administrator

  • Partner

  • Student

Administrator (Customer or Partner)

The Administrator will serve as a single point of contact for liaising with the Fortinet Training Institute for the duration of the service and must have executive sponsorship within their company to act as their Security Awareness and Training Service Administrator.

The Administrator user is the super user of the SAT (Security Awareness and Training) Service and is responsible for setting up the customer account (users, authentication method, branding) as well as training campaigns, reporting, and remediation.

Each customer has a tenant. The tenant is the unique instance of the Admin Portal.

There can only be one Administrator per tenant. If a Partner organization is configuring and managing the tenant, then the customer administrative account must be used by the Partner. There are instructions on configuring partner access in Account management.

Administrators can log in from the product page https://my.ftnt.info after they create a support account.

Accessing the support portal requires the customer to setup an account (if they do not have one) or, log in using their existing credentials. This allows customers to enter license strings for the system, such as Standard, Premium, and Custom brand (add-on).

Partner

If you are a Partner, once you have initialized your tenant, you must reach out to infosec_awareness@fortinet.com and request partner access to your tenant. This will allow Partner access to the following functionality:

  • Content: All modules, micro-modules, and nano-modules

  • Domains: For the configuration of Domains and Custom Sub Learning Domains

  • Users: For LDAP import

  • Authentication: For configuration of Single Sign-on (SAML2 / IdP)

  • Account Management: Customer Account Management (add customer administrators to tenants)

  • Appearance: For customization of appearance settings.

Once Partner access is granted, invitations can be sent to Customers via email to invite them to allow the Partner to log in as the Customer Tenant Administrator. There are instructions on configuring partner access in Account management.

Student

This user (usually employees) is the intended audience for the Security Awareness and Training Service. The students receive the training campaigns setup by the Administrator.

Administrators can also be a student. They select whether to access the Admin console after logging in and can toggle between the Admin and user (student) consoles.

Students can authenticate by entering their login credentials from the URL provided from their tenant Admin.

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Key users

There are three key user types:

  • Administrator

  • Partner

  • Student

Administrator (Customer or Partner)

The Administrator will serve as a single point of contact for liaising with the Fortinet Training Institute for the duration of the service and must have executive sponsorship within their company to act as their Security Awareness and Training Service Administrator.

The Administrator user is the super user of the SAT (Security Awareness and Training) Service and is responsible for setting up the customer account (users, authentication method, branding) as well as training campaigns, reporting, and remediation.

Each customer has a tenant. The tenant is the unique instance of the Admin Portal.

There can only be one Administrator per tenant. If a Partner organization is configuring and managing the tenant, then the customer administrative account must be used by the Partner. There are instructions on configuring partner access in Account management.

Administrators can log in from the product page https://my.ftnt.info after they create a support account.

Accessing the support portal requires the customer to setup an account (if they do not have one) or, log in using their existing credentials. This allows customers to enter license strings for the system, such as Standard, Premium, and Custom brand (add-on).

Partner

If you are a Partner, once you have initialized your tenant, you must reach out to infosec_awareness@fortinet.com and request partner access to your tenant. This will allow Partner access to the following functionality:

  • Content: All modules, micro-modules, and nano-modules

  • Domains: For the configuration of Domains and Custom Sub Learning Domains

  • Users: For LDAP import

  • Authentication: For configuration of Single Sign-on (SAML2 / IdP)

  • Account Management: Customer Account Management (add customer administrators to tenants)

  • Appearance: For customization of appearance settings.

Once Partner access is granted, invitations can be sent to Customers via email to invite them to allow the Partner to log in as the Customer Tenant Administrator. There are instructions on configuring partner access in Account management.

Student

This user (usually employees) is the intended audience for the Security Awareness and Training Service. The students receive the training campaigns setup by the Administrator.

Administrators can also be a student. They select whether to access the Admin console after logging in and can toggle between the Admin and user (student) consoles.

Students can authenticate by entering their login credentials from the URL provided from their tenant Admin.

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Next