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Table of Contents

Administration Guide

Creating or editing ITSM connectors

You can create ITSM connectors for ServiceNow and Webhook.

To create or edit ITSM connectors:
  1. Go to Fabric View > Fabric Connectors.
  2. To create an ITSM connector, click Create New. In the Create New Fabric Connector wizard, select ServiceNow or Webhook, and click Next.

    To edit an ITSM connector, click the ITSM connector. The connector options are displayed.

  3. Configure the following options, and then click OK:

    Property

    Description

    Name

    Type a name for the fabric connector.

    Description

    (Optional) Type a description for the fabric connector.

    Protocol

    Select HTTPS.

    Port

    Specify the port FortiAnalyzer uses to communicate with the external platform.

    Method

    Select POST.

    Title

    Type a title for the fabric connector.

    URL

    Type the URL of the external platform.

    Using ServiceNow as an example, copy and paste the URL from ServiceNow API URL in the Connection to ServiceNow API section in ServiceNow > FortiAnalyzer System Properties.

    Enable HTTP Authentication

    Set HTTP authentication to ON or OFF.

    Using ServiceNow as an example, enter the username and password from the Connection to ServiceNow API section in ServiceNow > FortiAnalyzer System Properties.

    Status

    Toggle ON to enable the fabric connector. Toggle OFF to disable the fabric connector.

Creating or editing ITSM connectors

You can create ITSM connectors for ServiceNow and Webhook.

To create or edit ITSM connectors:
  1. Go to Fabric View > Fabric Connectors.
  2. To create an ITSM connector, click Create New. In the Create New Fabric Connector wizard, select ServiceNow or Webhook, and click Next.

    To edit an ITSM connector, click the ITSM connector. The connector options are displayed.

  3. Configure the following options, and then click OK:

    Property

    Description

    Name

    Type a name for the fabric connector.

    Description

    (Optional) Type a description for the fabric connector.

    Protocol

    Select HTTPS.

    Port

    Specify the port FortiAnalyzer uses to communicate with the external platform.

    Method

    Select POST.

    Title

    Type a title for the fabric connector.

    URL

    Type the URL of the external platform.

    Using ServiceNow as an example, copy and paste the URL from ServiceNow API URL in the Connection to ServiceNow API section in ServiceNow > FortiAnalyzer System Properties.

    Enable HTTP Authentication

    Set HTTP authentication to ON or OFF.

    Using ServiceNow as an example, enter the username and password from the Connection to ServiceNow API section in ServiceNow > FortiAnalyzer System Properties.

    Status

    Toggle ON to enable the fabric connector. Toggle OFF to disable the fabric connector.