Configuring FortiFone softclient settings
Setting lets you do the following:
- Configuring general settings
- Configuring Audio
- Configuring video
- Enabling STUN server
- Viewing hotkeys
- Learning about FortiFone
Configuring general settings
Go to Setting > General and configure the following:
- Automatically start FortiFone: Enable to allow the FortiFone softclient to start when your computer starts up.
- Keep FortiFone running on close: Enable to allow the FortiFone softclient window to be minimized as an icon in the computer's task bar when you close the FortiFone softclient window. To close the FortiFone softclient, you can either:
- Go to the top-right of the FortiFone softclient window and click X.
- From the bottom left corner of the FortiFone softclient window, click Setting > Quit.
- Language: Select the language for the FortiFone softclient. Click Restart to save for the language to take effect.
- Restore: Click Import to restore the backup FortiFone softclient local configuration from your computer.
- Backup: Before installing the FortiFone softclient firmware or making significant configuration changes, back up your local app settings such as audio device preferences, network options, and local speed dial. Backups let you revert to your previous configuration if the new configuration does not function correctly. Click Export to save the configuration.
Configuring Audio
Setting > Device allows you to choose which device, microphone, and speaker to use and to set the call and ringing tone volume levels.
- For Device, select the audio device on your computer.
- For Speaker, select the method to output audio on your computer, such as computer speakers or an attached headset.
- Use the computer speaker slider to set the audio volume of the speaker.
- Use the telephone handset slider to set the audio volume level of phone calls.
- Use the bell slider to set the audio volume level of the ringing tone.
- For Microphone, select which microphone to use on your computer. Use the speaker volume slider to set audio volume level for the microphone. You can also click Mic test to test the microphone.
- For Always use current devices, enable to keep the selected devices even if you plug in a new device. When the selected devices become unavailable, this option will reset to the disabled status.
If this option is disabled, FortiFone softclient will find and use the new devices attached to your computer.
- For Secondary ringer, select the device to hear ringtone from a different output device than the communication (talking) device. For example, when you receive a call, the ringing will happen on your laptop speaker. After picking up the call, you can put on the USB headset to communicate with the caller.
- For Default ringtone, click Choose ringtone to choose your own ringtone and click Reset to go back to your default ringtone.
Configuring video
To place and receive video calls, you must have a camera on your computer.
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This function is only supported by the FortiVoice Phone System version 6.4.x and FortiVoice Cloud. If your extension is on the FortiVoice Phone System, the video call function is available when the phone system administrator has enabled the following video codecs in your SIP profile (Phone System > Profile > SIP):
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Go to Setting > Device >Video and select your video device.
For information on placing video calls, see Placing video calls. For information on receiving video calls, see Receiving video calls.
Enabling STUN server
When your FortiFone softclient is located behind a Network Address Translator (NAT) or FortiFone softclients are on different networks, enable the Session Traversal Utilities for NAT (STUN) server setting. With the STUN server setting enabled, your FortiFone softclient gets a public IP address which is sent to the FortiVoice phone system to establish a valid audio path. Without this public IP address, the FortiVoice phone system is unable to discover the FortiFone softclient behind the NAT and set up a proper audio connection.
To enable the STUN server
- Select Setting > Network.
- Do one of the following:
- Select Default for the FortiFone softclient to choose the default STUN server based on your login account and local settings.
- Select Alternative to choose your own STUN server. You need to enter the URL of the server.
Viewing hotkeys
Setting > Hotkey displays the hotkeys you can use during calls and when dealing with incoming calls.
You can also configure Speed Dial by entering a phone number or extension number in the Number field and a label (for example, a contact name).
Learning about FortiFone
Setting > About displays:
- FortiFone version number
- Link to check for firmware updates
- Link to the Fortinet Product License Agreement / EULA and Warranty Terms
- Link to the Fortinet Privacy Policy
- Link to the user manual