Controlling calls

Controlling calls

When making or receiving a call, the FortiFone softclient screen displays the call information and allows you to control the call as needed.

Icon	Function
	Speaker — activates or deactivates the speaker on your mobile phone.
	Hold — places or retrieves a call on hold.
	Transfer — transfers the call to another extension. For more details, see Transferring a call.
	Mute — mutes or unmutes the microphone on your mobile phone.
	Dialpad — brings up the dialpad. Useful for navigating auto attendants when on a call.
	Add call — places your current call on hold and allows you to make a secondary call.
	Merge calls — after you have established a secondary call, you can merge them together into a conference call. For more details, see Starting a conference call and Managing a conference call.
	Swap — after you have established a secondary call, you can swap between the calls. For more details, see Swapping between calls.

Controlling calls

When making or receiving a call, the FortiFone softclient screen displays the call information and allows you to control the call as needed.

Icon

Function

Speaker — activates or deactivates the speaker on your mobile phone.

Hold — places or retrieves a call on hold.

Transfer — transfers the call to another extension. For more details, see Transferring a call.

Mute — mutes or unmutes the microphone on your mobile phone.

Dialpad — brings up the dialpad. Useful for navigating auto attendants when on a call.

Add call — places your current call on hold and allows you to make a secondary call.

Merge calls — after you have established a secondary call, you can merge them together into a conference call. For more details, see Starting a conference call and Managing a conference call.

Swap — after you have established a secondary call, you can swap between the calls. For more details, see Swapping between calls.