Generating a diagnostic report

To help you troubleshoot FortiFone softclient issues, generate a diagnostic report. This report gives status information about addresses and ports used for communication with the FortiVoice phone system or FortiVoice Cloud.

1. From the FortiFone softclient main menu, tap .
2. Tap Account.
3. Tap your extension.
4. Tap .
5. Tap Diagnostic Report.

   The FortiFone softclient generates the report with the following status details:

   • HTTPS
     • Server connection
     • Authentication
     • Provisioning file
   • SIP
     • Server connection
     • Registration
6. When you are done reviewing the report, tap Close.