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Using the Managed FortiGate Service portal

Using the Managed FortiGate Service portal

After your devices are onboarded, you can use the Managed FortiGate Service portal for complete service visibility and usage.

For example, you can:

  • View open change requests with their corresponding type and consult the change request calendar. See Dashboard.
  • Submit service requests or comment on existing requests to the Managed FortiGate Service team. See Service requests.
  • View your asset list, including entitled devices, onboarded devices, expiring licenses, and devices not subscribed to the Managed FortiGate Service. See My Assets.
  • Manage users that have access to the portal and the assigned role. See User Management
  • Manage MSSP clients. See Client Management.
    Tooltip

    Customers onboarded as MSSP can filter the content of Dashboard, Service Requests, and My Assets for each managed client.

Using the Managed FortiGate Service portal

After your devices are onboarded, you can use the Managed FortiGate Service portal for complete service visibility and usage.

For example, you can:

  • View open change requests with their corresponding type and consult the change request calendar. See Dashboard.
  • Submit service requests or comment on existing requests to the Managed FortiGate Service team. See Service requests.
  • View your asset list, including entitled devices, onboarded devices, expiring licenses, and devices not subscribed to the Managed FortiGate Service. See My Assets.
  • Manage users that have access to the portal and the assigned role. See User Management
  • Manage MSSP clients. See Client Management.
    Tooltip

    Customers onboarded as MSSP can filter the content of Dashboard, Service Requests, and My Assets for each managed client.