Support
If you need assistance or have any questions about the upcoming changes, please contact your local reseller or reach out to Fortinet Support.
Registering serial number
- Navigate to General > Contracts. The serial number (SN) for your service is located under the title of your active contract.
- Go to https://support.fortinet.com, follow the guidelines provided in the FortiCloud documentation Registering Assets to register serial numbers (assets).
Once all of your serial numbers are registered, you can view them in FortiCloud through Services > Asset Management > Products.
Submitting support tickets
To submit a technical support tickets, you will be required to enter the serial number of an active license.
- In the top navigation bar, go to Support > Create a Ticket.
- Select Technical Support Ticket, enter the serial number of a valid license, then click Submit Ticket.