Miscellaneous

What is Two-Factor Authentication used for?

FortiAppSec Cloud offers Two-Factor Authentication to secure your FortiAppSec Cloud account by an additional security token generated by Virtual MFA Devices. See Two-Factor Authentication.sent through email or the FortiToken Mobile application. See Two-Factor Authentication.

What are the supported web browsers?

FortiAppSec Cloud supports the following web browsers:

• Mozilla Firefox version 59 or higher
• Google Chrome version 65 or higher

Who should I contact for assistance?

• Technical Support: For configuration issues, troubleshooting, or technical queries, reach out to Fortinet Support through the Fortinet Support Portal.

• Sales Team: For inquiries about upgrades, licensing, or contract modifications, contact Fortinet Sales.

How do I view the serial number of my license?

You can find the serial number of your FortiAppSec Cloud license by logging into the web portal and navigating to General > Contracts.

If the serial number (SN) has already been registered, you can also find it in FortiCloud under Asset > Manage/ View Products.

For instructions on registering serial numbers, please see Registering Assets.

How long can I stay logged in to the FortiAppSec Cloud portal, and how long can the browser remain idle?

The FortiAppSec Cloud portal logs you out after 15 minutes of browser inactivity.

If you remain active, the session ends after 1 hour of login time.

Is it possible to restrict access to the FortiAppSec Cloud management portal to specific source client IPs within my organization?

IP-based access restrictions are not currently supported. However, you may be able to control access using IAM profiles or organizational units (OUs).

Why are my WAF applications no longer visible after logging in?

The cause of this issue may depend on your FortiCloud OU permissions and account type.

1. If you are a Master user:

   • Contract expiration: If your contract has expired beyond the grace period, all applications may have been automatically deleted.

   • Account ID change or migration: If you changed or migrated your FortiCloud account ID without notifying the FortiAppSec team, your applications may not appear. Submit a support ticket including:

     • Old FortiCloud account ID

     • New FortiCloud account ID

     • A brief note stating that the ticket is for account migration or rebinding

2. If you are an IAM user:

   • Asset Group restrictions: Your managing primary account may have enabled Asset Groups but not configured them correctly. You may not have access to any applications.

   • Permission changes: Your managing primary account may have recently modified your FortiAppSec permissions, removing your access to view applications.

How do I check the firmware version of my integrated device?

Some FortiAppSec Cloud features that integrate with other Fortinet services have minimum firmware version requirements.

To check your device's firmware version, log into the web UI and look for the firmware version on the dashboard or system information page. For more information, refer to the documentation for these commonly integrated products:

• FortiWeb

• FortiADC

• FortiGate

Alternatively, you can run the following CLI command:

get system status

How do I check the version of my FortiAppSec Cloud service?

FortiAppSec Cloud is a cloud service that is automatically updated with every new release, so you will always be on the latest version. To see what version you are currently on, refer to What's New or the most recent Release Notes.