Notifications and Communication

Will I be notified before my license or contract expires?

Yes, the FortiAppSec Cloud system will send notifications to inform you before your license or contract expires. These notifications serve as reminders to renew or switch to a different contract to avoid service interruptions.

How will I be notified about service impacts when switching licenses?

Service impacts due to license switches will be communicated through confirmation dialogs in the management console. These dialogs will display specific warnings related to the potential effects on your services, ensuring you are aware of any disruptions before confirming the change.

What notifications will I receive about quota usage and limitations?

You will receive notifications when you approach or exceed your quota limits for various services such as bandwidth, GSLB QPS or ABP queries. These alerts help you manage your resource usage effectively and consider upgrading your license if necessary.

Once your bandwidth usage exceeds your contract quota limits for two consecutive months, your application will enter read-only mode, restricting you from making any changes to your application configurations.

How can I track my resource usage and receive alerts?

Resource usage can be tracked through the Usage page in the management console, where usage reports are available. Additionally, you can set up alerts to notify you when your usage approaches predefined thresholds, enabling proactive management of your resources.

Why am I not receiving notification emails from FortiAppSec Cloud even after subscribing to email notifications?

Please ensure that emails from FortiAppSec Cloud are white-listed and not filtered as spam. You will not be able to receive any emails from FortiAppSec Cloud if the address is blocked by the firewall. If FortiAppSec Cloud emails are filtered as spam, then the email notifications would not arrive in the email inbox and may be in the "Spam" folder.