Adding additional FortiVoice accounts

With the FortiFone softclient for Android, you can have multiple FortiVoice accounts enabled to receive calls.

This section includes the following topics:

• Adding an additional FortiVoice account using the QR code
• Manually adding an additional FortiVoice account

Adding an additional FortiVoice account using the QR code

To add an additional account using the QR code, perform the following steps:

1. On your PC, perform the steps for Displaying the QR code.
2. In the FortiFone softclient for Android, tap .
3. Tap Account.
4. Tap .
5. Tap Scan QR Code.
6. Point your mobile camera at the PC screen displaying the QR code. Make sure that the QR code appears clearly on the screen of your mobile device.

   The FortiFone softclient scans the QR code and configures the account settings for your extension.

   When the scan is complete and the account registration is successful, a green dot appears next to your extension.

7. To go back to the main menu, tap the arrow.
8. Use the dialpad to make a test call.
9. If the account creation is unsuccessful, go to Troubleshooting.

Manually adding an additional FortiVoice account

If the model of your FortiVoice phone system does not give you access to the FortiVoice user portal to display the QR code, you can manually add an additional FortiVoice account to the FortiFone softclient for Android by performing the following steps:

1. Tap .
2. Tap Account.
3. Tap .
4. Tap Add FortiVoice Account.
5. Fill in the required fields:
   • In Account name, enter a name to identify the account.
   • In Server, enter the IP address or FQDN of the FortiVoice phone system.
   • In Username, enter the extension.
   • In Password, enter the password for the extension. On the FortiVoice phone system, this is the user password for the extension (Extension > Extension > IP Extension, User Setting, Web Access).
6. Tap Save.

   When the account registration is successful, a green dot appears next to the extension.

7. To go back to the main menu, tap the arrow.
8. Use the dialpad to make a test call.
9. If the account creation is unsuccessful, go to Troubleshooting.