Requirements

To use the FortiFone softclient for Android, the FortiVoice phone system deployment must meet the following requirements:

• When you open the FortiFone softclient for the first time, you are prompted to create an account. This account is your extension on the FortiVoice phone system. For the account to be functional within the FortiFone softclient, make sure that the extension exists on the FortiVoice phone system. For information about creating and viewing an extension on the FortiVoice phone system, see the Configuring extensions section in the FortiVoice Phone System Administration Guide or talk to your FortiVoice system administrator.
• The FortiVoice phone system must use the firmware version 5.3.14 GA or higher.
• For full feature capabilities, the FortiVoice phone system requires a license. For licensing information, contact a FortiVoice sales representative.
• The FortiFone softclient configuration on the FortiVoice phone system and FortiGate must be completed as explained in the Softclient (Deployment of FortiFone softclient for mobile) section of the FortiVoice Cookbook.