Using logging tools

This section includes the following topics:

• Enabling application logging
• Reporting an issue
• Viewing reported issues
• Clearing logs

Enabling application logging

When you enable application logging, you help Fortinet improve FortiFone features. The application collects information about how you use the FortiFone softclient without interrupting you.

For more details, read the Fortinet Privacy Policy.

1. Tap .
2. Tap Preference.
3. Turn on the Enable application logging toggle.
4. Review details about the application logging purpose.
5. To confirm, tap Yes.

Reporting an issue

Before reporting an issue:

• Try to solve the issue by Generating a diagnostic report.
• Consult the section about Solving FortiFone softclient issues.

If the issue cannot be resolved, report the issue to Fortinet Technical Support by performing the following steps:

1. Tap .
2. Tap Preference.
3. Tap Report an issue.
4. From the list, select the issue(s), as applicable.
5. Add Details about the issue(s).
6. Tap Send.
7. Review and acknowledge the Fortinet Privacy Policy about collecting diagnostic information.
8. To confirm, tap Send.

Viewing reported issues

You can display up to three issues that you have reported to Fortinet.

1. Tap .
2. Tap Preference.
3. Tap Reported issues.

Clearing logs

You can remove existing diagnostic logs.

1. Tap .
2. Tap Preference.
3. Tap Clear log.

   The action of deleting logs cannot be undone.

4. To confirm, tap Yes.