Solving FortiFone softclient issues
The following table includes corrective actions to help you solve issues with the FortiFone softclient for Android.
|
Issue |
Corrective action |
|---|---|
|
No QR code is available in the FortiVoice user portal |
The FortiFone softclient license is not installed. The FortiVoice phone system allows for one softclient to be used for free. Additional softclients require a license. |
|
Preferences does not show in the FortiVoice user portal |
Contact the FortiVoice system administrator to make sure that the user privilege includes User preference access within the FortiVoice user portal. The FortiVoice system administrator can access the setting on the FortiVoice phone system:
|
|
Dialpad screen displays or Dialpad screen does not display the extension number and name at the top |
Account is not registered. Make sure that your phone is not in airplane mode. Make sure that you have a working internet connection either through Wi-Fi or a data connection. |
|
Account will not register |
Make sure that the account details are correct.
If the account still will not register, contact the FortiVoice system administrator to make sure that the username and password match the ones configured on the FortiVoice phone system. |
|
Account shows Not Verified/ |
Unable to register with the server. Check port forwarding on the FortiVoice and SIP server network. |
|
No audio on calls |
Contact the FortiVoice system administrator to make sure that there are no network issues, such as port forwarding. |
|
FortiVoice directory will not refresh |
Make sure that your account is registered. Contact the FortiVoice system administrator to make sure that the firewall has not blocked your connection. |
|
App is not working properly or seeing possible corrupted data, such as duplicate entries in the directory. |
Clear the cache:
|
.
.