Known issues

Known issues are organized into the following categories:

New known issues
Existing known issues

To inquire about a particular bug or to report a bug, please contact Fortinet Customer Service & Support.

New known issues

Device Manager

Bug ID	Description
1198163	When installing an SD-WAN static route via a template, the push fails with a duplicated route error.

FortiSwitch Manager

Bug ID	Description
1193285	When changing the name of a FortiSwitch from FortiSwitch Manager, the next Installation will reset the ports configuration of the switch to default configuration. Workaround: Ensure the switch name in both FortiSwitch Manager and device DB (switch-controller managed-switch) are the same prior to installation.

Bug ID

Description

1193285

When changing the name of a FortiSwitch from FortiSwitch Manager, the next Installation will reset the ports configuration of the switch to default configuration.

Workaround:

Ensure the switch name in both FortiSwitch Manager and device DB (switch-controller managed-switch) are the same prior to installation.

Others

Bug ID	Description
1199504	When Workspace is in Workflow mode, the fmg-admin may observe "You have no write permission to do this operation" error message when attempting to modify an interface.
1201751	Unable to add managed FortiAnalyzer to FortiManager Cloud.
1230277	If the ADOM in an earlier FortiManager Cloud version contains DLP dictionary entries named “`fg-*`”—which are reserved in FortiManager Cloud 7.6—the upgrade from ADOM 7.4 to 7.6 will fail. The upgrade process attempts to copy these reserved-name objects, but ADOM 7.6 does not allow them to be created or modified.

Policy & Objects

Bug ID	Description
1198075	Upon any modification, policy installation will result in attempt to purge dns-database even though no changes are made to dns database. Workaround: Attach CLI template to device with the `config system dns-database` configuration. On the FortiGate, run the following CLI command: config system dns-database show end On FortiManager Cloud (Device Manager), create a new CLI Provisioning Template and paste the FortiGate CLI output from step 1; assign the template to the respective FortiGate. Verify if the Purge command shown in the install preview and proceed to install the config if it's not purging the dns-database.
1212118	Reinstalling policy packages for more than three devices may cause the Application Security Console to crash. Workaround: Just select to install two device at the same time. Use normal installation process, instead of Re-Install.

Bug ID

Description

1198075

Upon any modification, policy installation will result in attempt to purge dns-database even though no changes are made to dns database.

Workaround:

Attach CLI template to device with the config system dns-database configuration.

On the FortiGate, run the following CLI command:
```
config system dns-database
	show
end
```
On FortiManager Cloud (Device Manager), create a new CLI Provisioning Template and paste the FortiGate CLI output from step 1; assign the template to the respective FortiGate.
Verify if the Purge command shown in the install preview and proceed to install the config if it's not purging the dns-database.

1212118

Reinstalling policy packages for more than three devices may cause the Application Security Console to crash.

Workaround:

Just select to install two device at the same time.
Use normal installation process, instead of Re-Install.

Existing known issues

The following issues have been identified in a previous version of FortiManager Cloud and remain in FortiManager Cloud 7.6.4.

AP Manager

Bug ID	Description
1086946	The FortiAP upgrade via FortiManager Cloud may fail (on FortiGate 7.6.1). The process could stop at the controller_download_image step or experience a prolonged stall, eventually resulting in a timeout.
1173274	FortiManager Cloud is trying to enable ddscan when it is not enabled on ADOM db, device db, and AP Manager profile
1174004	After FortiManager Cloud's upgrade to 7.4.7, FortiManager Cloud may suggest to "set ddscan enable" during the first installation, and this may create some issue on FortiAPs connected to the FortiGate.
1178251	FortiManager Cloud is attempting to unset the `auth-cert` on the wireless-controller VAP during every installation.
1204035	FAP-231K is not supported by FortiManager.

Device Manager

Bug ID	Description
1028515	The Greenwich time zone on FortiGate is not supported on the FortiManager Cloud.
1102790	FortiManager Cloud pushes the unset auto-connect command to `config system lte-modem`, where the default value is disabled on FortiOS but still enabled on FortiManager Cloud.
1152287	HA group-id not inherited from CSV file or from pre-run script.
1173182	CLI Template Installation Fails with error message "SSID rename not allowed".
1176785	Getting error while importing certificate 'no write permission to do this operation'. Workaround: Run script on device database to import the certificate.

Others

Bug ID	Description
1105387	The upgrade task failed when the FortiManager Cloud attempted to send the image to the FortiGates. The image file transfer between FortiManager Cloud and FortiGate appeared to fail over the FGFM tunnel. FortiManager Cloud timed out and was unable to retrieve the FortiGate version (first observed in FortiGate version 7.6.1). Workaround: Enable option "Let Device Download Firmware From FortiGuard" in FortiManager side.
1126662	In a FortiGate HA setup running on the public cloud platform, the FortiManager Cloud attempts to install changes on static routes, which may cause routes to be deleted after an HA failover.
1158842	The FortiManager Cloud dashboard FortiGuard license status does not display the same data as shown on the FortiGuard page.
1199504	When Workspace is in Workflow mode, the fmg-admin may observe "You have no write permission to do this operation" error message when attempting to modify an interface.
1217534	During an upgrade of a FortiGate-HA cluster via FortiManager Cloud, if the disk-check feature is enabled, it may cause all cluster members to reboot simultaneously. This can result in an unexpected traffic interruption. Workaround: To prevent this issue, disable the disk check before performing the upgrade: config fmupdate fwm-setting set check-fgt-disk disable end

Policy & Objects

Bug ID	Description
1160047	Application control category "GenAI" is missing in FortiManager, but present in FortiGate. Workaround: Copy a FortiGate application list (Applist) from the CLI that includes Category 36, and insert it into a CLI template in FortiManager. Assign CLI template to FortiGate.
1181585	"Where Used" feature does not function.
1196308	EMS server security posture tags are not fully synchronized with FortiManager Cloud; ZTNA tags comment are missing.
1200063	Failed to update EMS tags from EMS cloud server on FortiManager Cloud v7.6.x.
1209756	Policy package installation fails for FGT-30G due to SSL VPN settings not supported by this FortiGate model.
1212118	Reinstalling policy packages for more than three devices may cause the Application Security Console to crash. Workaround: Just select to install 2 device at the same time. Use normal installation process, instead of re-install.
1215349	FortiManager may delete policies or settings during device installation due to concurrent database interactions from tasks like auto-updates, policy installs, or HA-related updates running simultaneously. Workaround: Consider using policy package installations instead of device installations whenever possible. It is recommended to use Installation Preview before committing any changes to FortiGates. If you observe any unexpected actions, run an Integrity Check. If the issue is confirmed, retrieve the device configuration before proceeding.
1218648	The Alternative Resources setting under AWS connector is not pushed to FortiGate.

System Settings

Bug ID	Description
1063040	Unable to import a local certificate into FortiManager Cloud. This issue may occur if the certificate is encrypted with a newer OpenSSL version that FortiManager Cloud does not yet support. Workaround: Convert the latest certificate to the legacy format before uploading it to FortiManager Cloud.
1086386	Unable to save changes for SNMP users in FortiManager Cloud if more than one notification host is configured. Workaround: Make changes on the FortiGate directly and it would auto sync back to FortiManager Cloud. Run a script in FortiManager Cloud adding more hosts and run against relevant FortiGates. For example, something like the following after adding host 1 x.x.x.x via FortiManager Cloud GUI successfully: config system snmp user edit "user1" set notify-hosts x.x.x.x y.y.y.y z.z.z.z next end

Bug ID

Description

1063040

Unable to import a local certificate into FortiManager Cloud. This issue may occur if the certificate is encrypted with a newer OpenSSL version that FortiManager Cloud does not yet support.

Workaround:

Convert the latest certificate to the legacy format before uploading it to FortiManager Cloud.

1086386

Unable to save changes for SNMP users in FortiManager Cloud if more than one notification host is configured.

Workaround:

Make changes on the FortiGate directly and it would auto sync back to FortiManager Cloud.
Run a script in FortiManager Cloud adding more hosts and run against relevant FortiGates.

For example, something like the following after adding host 1 x.x.x.x via FortiManager Cloud GUI successfully:
```
   config system snmp user
       edit "user1"
          set notify-hosts x.x.x.x y.y.y.y z.z.z.z
       next
   end
```

Known issues

Known issues are organized into the following categories:

New known issues
Existing known issues

To inquire about a particular bug or to report a bug, please contact Fortinet Customer Service & Support.

New known issues

Device Manager

Bug ID	Description
1198163	When installing an SD-WAN static route via a template, the push fails with a duplicated route error.

FortiSwitch Manager

Bug ID	Description
1193285	When changing the name of a FortiSwitch from FortiSwitch Manager, the next Installation will reset the ports configuration of the switch to default configuration. Workaround: Ensure the switch name in both FortiSwitch Manager and device DB (switch-controller managed-switch) are the same prior to installation.

Bug ID

Description

1193285

When changing the name of a FortiSwitch from FortiSwitch Manager, the next Installation will reset the ports configuration of the switch to default configuration.

Workaround:

Ensure the switch name in both FortiSwitch Manager and device DB (switch-controller managed-switch) are the same prior to installation.

Others

Bug ID	Description
1199504	When Workspace is in Workflow mode, the fmg-admin may observe "You have no write permission to do this operation" error message when attempting to modify an interface.
1201751	Unable to add managed FortiAnalyzer to FortiManager Cloud.
1230277	If the ADOM in an earlier FortiManager Cloud version contains DLP dictionary entries named “`fg-*`”—which are reserved in FortiManager Cloud 7.6—the upgrade from ADOM 7.4 to 7.6 will fail. The upgrade process attempts to copy these reserved-name objects, but ADOM 7.6 does not allow them to be created or modified.

Policy & Objects

Bug ID	Description
1198075	Upon any modification, policy installation will result in attempt to purge dns-database even though no changes are made to dns database. Workaround: Attach CLI template to device with the `config system dns-database` configuration. On the FortiGate, run the following CLI command: config system dns-database show end On FortiManager Cloud (Device Manager), create a new CLI Provisioning Template and paste the FortiGate CLI output from step 1; assign the template to the respective FortiGate. Verify if the Purge command shown in the install preview and proceed to install the config if it's not purging the dns-database.
1212118	Reinstalling policy packages for more than three devices may cause the Application Security Console to crash. Workaround: Just select to install two device at the same time. Use normal installation process, instead of Re-Install.

Bug ID

Description

1198075

Upon any modification, policy installation will result in attempt to purge dns-database even though no changes are made to dns database.

Workaround:

Attach CLI template to device with the config system dns-database configuration.

On the FortiGate, run the following CLI command:
```
config system dns-database
	show
end
```
On FortiManager Cloud (Device Manager), create a new CLI Provisioning Template and paste the FortiGate CLI output from step 1; assign the template to the respective FortiGate.
Verify if the Purge command shown in the install preview and proceed to install the config if it's not purging the dns-database.

1212118

Reinstalling policy packages for more than three devices may cause the Application Security Console to crash.

Workaround:

Just select to install two device at the same time.
Use normal installation process, instead of Re-Install.

Existing known issues

The following issues have been identified in a previous version of FortiManager Cloud and remain in FortiManager Cloud 7.6.4.

AP Manager

Bug ID	Description
1086946	The FortiAP upgrade via FortiManager Cloud may fail (on FortiGate 7.6.1). The process could stop at the controller_download_image step or experience a prolonged stall, eventually resulting in a timeout.
1173274	FortiManager Cloud is trying to enable ddscan when it is not enabled on ADOM db, device db, and AP Manager profile
1174004	After FortiManager Cloud's upgrade to 7.4.7, FortiManager Cloud may suggest to "set ddscan enable" during the first installation, and this may create some issue on FortiAPs connected to the FortiGate.
1178251	FortiManager Cloud is attempting to unset the `auth-cert` on the wireless-controller VAP during every installation.
1204035	FAP-231K is not supported by FortiManager.

Device Manager

Bug ID	Description
1028515	The Greenwich time zone on FortiGate is not supported on the FortiManager Cloud.
1102790	FortiManager Cloud pushes the unset auto-connect command to `config system lte-modem`, where the default value is disabled on FortiOS but still enabled on FortiManager Cloud.
1152287	HA group-id not inherited from CSV file or from pre-run script.
1173182	CLI Template Installation Fails with error message "SSID rename not allowed".
1176785	Getting error while importing certificate 'no write permission to do this operation'. Workaround: Run script on device database to import the certificate.

Others

Bug ID	Description
1105387	The upgrade task failed when the FortiManager Cloud attempted to send the image to the FortiGates. The image file transfer between FortiManager Cloud and FortiGate appeared to fail over the FGFM tunnel. FortiManager Cloud timed out and was unable to retrieve the FortiGate version (first observed in FortiGate version 7.6.1). Workaround: Enable option "Let Device Download Firmware From FortiGuard" in FortiManager side.
1126662	In a FortiGate HA setup running on the public cloud platform, the FortiManager Cloud attempts to install changes on static routes, which may cause routes to be deleted after an HA failover.
1158842	The FortiManager Cloud dashboard FortiGuard license status does not display the same data as shown on the FortiGuard page.
1199504	When Workspace is in Workflow mode, the fmg-admin may observe "You have no write permission to do this operation" error message when attempting to modify an interface.
1217534	During an upgrade of a FortiGate-HA cluster via FortiManager Cloud, if the disk-check feature is enabled, it may cause all cluster members to reboot simultaneously. This can result in an unexpected traffic interruption. Workaround: To prevent this issue, disable the disk check before performing the upgrade: config fmupdate fwm-setting set check-fgt-disk disable end

Policy & Objects

Bug ID	Description
1160047	Application control category "GenAI" is missing in FortiManager, but present in FortiGate. Workaround: Copy a FortiGate application list (Applist) from the CLI that includes Category 36, and insert it into a CLI template in FortiManager. Assign CLI template to FortiGate.
1181585	"Where Used" feature does not function.
1196308	EMS server security posture tags are not fully synchronized with FortiManager Cloud; ZTNA tags comment are missing.
1200063	Failed to update EMS tags from EMS cloud server on FortiManager Cloud v7.6.x.
1209756	Policy package installation fails for FGT-30G due to SSL VPN settings not supported by this FortiGate model.
1212118	Reinstalling policy packages for more than three devices may cause the Application Security Console to crash. Workaround: Just select to install 2 device at the same time. Use normal installation process, instead of re-install.
1215349	FortiManager may delete policies or settings during device installation due to concurrent database interactions from tasks like auto-updates, policy installs, or HA-related updates running simultaneously. Workaround: Consider using policy package installations instead of device installations whenever possible. It is recommended to use Installation Preview before committing any changes to FortiGates. If you observe any unexpected actions, run an Integrity Check. If the issue is confirmed, retrieve the device configuration before proceeding.
1218648	The Alternative Resources setting under AWS connector is not pushed to FortiGate.

System Settings

Bug ID	Description
1063040	Unable to import a local certificate into FortiManager Cloud. This issue may occur if the certificate is encrypted with a newer OpenSSL version that FortiManager Cloud does not yet support. Workaround: Convert the latest certificate to the legacy format before uploading it to FortiManager Cloud.
1086386	Unable to save changes for SNMP users in FortiManager Cloud if more than one notification host is configured. Workaround: Make changes on the FortiGate directly and it would auto sync back to FortiManager Cloud. Run a script in FortiManager Cloud adding more hosts and run against relevant FortiGates. For example, something like the following after adding host 1 x.x.x.x via FortiManager Cloud GUI successfully: config system snmp user edit "user1" set notify-hosts x.x.x.x y.y.y.y z.z.z.z next end

Bug ID

Description

1063040

Unable to import a local certificate into FortiManager Cloud. This issue may occur if the certificate is encrypted with a newer OpenSSL version that FortiManager Cloud does not yet support.

Workaround:

Convert the latest certificate to the legacy format before uploading it to FortiManager Cloud.

1086386

Unable to save changes for SNMP users in FortiManager Cloud if more than one notification host is configured.

Workaround:

Make changes on the FortiGate directly and it would auto sync back to FortiManager Cloud.
Run a script in FortiManager Cloud adding more hosts and run against relevant FortiGates.

For example, something like the following after adding host 1 x.x.x.x via FortiManager Cloud GUI successfully:
```
   config system snmp user
       edit "user1"
          set notify-hosts x.x.x.x y.y.y.y z.z.z.z
       next
   end
```

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