Creating service requests

Create a service request to request technical assistance, report issues with the Portal, and other service-specific requests.

To create a service request:

1. Go to Service Requests and click + Service Request.

2. Enter the service request details.

   Name	Enter the service request name.
   Type	Select the service request type: Technical Assistance Request for technical assistance. Escalation Matrix Update Request to update the escalation matrix. Whitelist Request Request to add/update the whitelist. Device Decommissioning Request to decommission a device. Portal Access Report problems with accessing SOCaaS portal. New Monitoring Request Request monitoring for subnets and networks previously excluded. New Report Request Request a new report. Service Inquiry Requests related to service inquiries. Service Decommission Request for service decommission. Others Other SOCaaS related requests.
   Notification Email Address	The email address to which the updates should be sent.
   Description	Provide details about the request.
   Upload Attachments	Click to upload screen shots, text files, or other information about the request. When requesting device onboarding or escalation matrix updates, you can optionally use and attach the forms available in the SOCaaS Onboarding Form which can be found on the SOCaaS portal landing page.

3. Click Add.

   You can add comments to existing service requests. See Service request comments.