Managing phone audio settings

The Phone System > Audio > Prompt menu lets you upload, record, and play phone sound files that can be used as voicemail greetings, announcements, and music on hold. The following default sound files are available and ready to use:

• callback_prompt_default: Includes an announcement about a callback and asks the user to wait for the next available representative.

• greeting_default: Includes a generic greeting asking the user to press an extension or the number sign (#) to reach the directory.

• musicOnHold: Includes recorded instrumental music that can play for on-hold calls, conference calls, and auto attendants.

• welcome_default: Congratulates the user for successfully completing the set up of the FortiVoice phone system.

The Phone System > Audio > Music On Hold menu lets you select a sound file and settings. The sound file can be used when configuring music on hold for conference calls, call queues, and call parking. See Configuring music on hold.

This section includes the following topics:

• Uploading or recording sound files
• Configuring music on hold

Uploading or recording sound files

The Phone System > Audio > Prompt menu lets you upload a sound file or place a call to an extension to record a sound file to be used as voicemail greetings, announcements, and music on hold.

Before you begin

If you want to upload a sound file, make sure that the file meets the following requirements: WAVE file (.wav) in PCM format or an MP3 file For a prompt sound file, the maximum size is 10 MB. For a music on hold file, the maximum size is 50 MB.

To upload or record sound files

1. Go to Phone System > Audio > Prompt.
2. Click New.
3. Enter a name.
4. You can leave File ID empty or enter a number with a maximum of 6 digits.
5. Select a file type.
6. Optionally, enter a description for the file.
7. For Voice language, you have two options (Upload or Record).
8. To upload a sound file:
   1. Click Upload.
   2. Select a file.
   3. Click Open.
9. To record a sound file:
   1. Click Record.
   2. On the Send Voice Recording Call dialog box, enter the extension that you will use to record the file, and click Send to dial the extension. You can edit the extension or add a new one. For details, see Configuring IP extensions.
   3. When the extension rings, record the sound file and hang up.
   4. On the FortiVoice Cloud GUI, click Yes on the Voice recording request sent to specified extension dialog box.
10. Click Create.

Configuring music on hold

1. Go to Phone System > Audio > Music On Hold.
2. Click New.
3. Configure the following:

   GUI field	Description
   Name	Enter a name for the music on hold file.
   Mode
   Files	Select one or more sound file and the play mode: For Sound files, click + and select one or more sound files. Click Close. For Play mode, if you want to play the selected sound files randomly, select Random. If you want to play the files according to the order in the Sound files field, select Sequential.
   Volume	Set the music sound volume.
   Description	Optionally, enter a description for the file.

4. Click Create.