Viewing phone system status
Monitor > Phone System displays all the ongoing phone calls, parked calls, and conference calls.
This topic includes:
Viewing active calls
Monitor > Phone System > Active Call displays all the ongoing phone calls in realtime, including the callers and receivers, the trunks through which phone calls are connected, the call status, and the call duration.
You can stop a phone call by clicking the Hang up icon.
The call statuses include:
- Ringing: The receiver’s phone is ringing.
- Connected: Callers are connected. The voice channel is established.
- Voicemail: The call goes to the voicemail.
Viewing parked calls
A parked call is similar to a call that is on hold, except that the parked call can then be picked up from any extension.
To view parked calls, go to Monitor > Phone System > Parked Call.
For more information on call parking, see Configuring call parking.
Viewing conference calls
Monitor > Phone System > Conference displays the conference call records, including the name of the conference call, the extension number of the call, the displayed name of the caller, and the call duration.
You can stop a caller from attending the conference call by selecting the caller and clicking the Kick Out icon.
For more information, see Configuring conference calls.