Modifying feature access codes

The call bridge (direct inward system access (DISA)) service allows users that are working outside the office to dial into the FortiVoice phone system and use its service like local extension users.

Prior to using the call bridge service, make sure to complete the following requirements: Configure a FortiVoice auto attendant (Call Feature > Auto Attendant > Auto Attendant) that has Call bridge (DISA) enabled, an account code (optional), and an outbound dialplan. For details, see Configuring auto attendants. Configure the inbound routing (Call Routing > Inbound) for the trunk and set the call handling to go to the auto attendant. For details, see Configuring inbound dial plans.

To use the call bridge features, perform the following steps:

1. Dial the main number of the FortiVoice Cloud instance to reach the auto attendant.
2. At the prompt, ** or the code you set.
3. If you are prompted for an account code, enter it and press #.
4. After you pass the authorization, dial the destination internal extension or external phone number.

Hot desking refers to the sharing of one phone by multiple users at different time periods.

Dial *10 or the code you set to check hot desk login status including login expiry time.

Hot desking refers to the sharing of one phone by multiple users at different time periods.

Each user can log in to the phone by dialing *11 or the code you set and enter his extension number and voicemail PIN following the prompts.

To log out of the hot desking phone, dial *12 or the code you set.

Dial *411 or the code you set to access the phone directory where you can look for an extension by entering a person’s name.

To join an active phone call for listening and providing assistance, complete the following steps:

1. Dial *50 or the code you set.
2. Enter your voicemail PIN and press #.
3. Enter the extension number that you want to join and monitor, and press #.

For details about configuring a user privilege that allows call barging, see Monitor/Recording.

Dial *61 or the code you set to log in to the queues of which your extension is a member.

Dial *62 or the code you set to log out of the queues of which your extension is a member.

Dial *63 or the code you set and enter your voicemail password and the queue extension to log in to this queue.

Dial *64 or the code you set and enter your voicemail password and the queue extension to log out of this queue.

Dial *65 or the code you set to login all members of a queue of which your extension is a member. This is an action by the administrator.

Dial *66 or the code you set to logout all members of a queue of which your extension is a member. This is an action by the administrator.

Dial *67 or the code you set and enter your voicemail password and the reason code to pause all queues of which this extension is a member.

Dial *68 or the code you set and enter your voicemail password and the reason code to unpause all queues of which this extension is a member.

To set call forward, complete the following steps:

1. Dial *71.
2. Enter your voicemail PIN and press #.
3. Enter the number that you want your calls to be forwarded to.

To deactivate the call forward, complete the following steps:

1. Dial *710.
2. Enter your voicemail PIN and press #.

To change the call forwarding number, complete the following steps:

1. Dial *719.
2. Enter your voicemail PIN and press #.
3. Enter the new number to forward your calls to.

Dial *72 followed by 1, 2, or 3 and enter your voicemail password to temporarily replace the original personal schedule with one of the three default ones. You may also modify the temporary schedule. Dial *720 to go back to the original schedule.

Dial *73 followed by 1 to enable twinning and 0 to disable twinning. For information on twinning, see Configuring IP extensions.

Dial *78 or the code you set to turn on the Do Not Disturb service. Callers will hear the busy sound when they dial your number.

Dial *79 or the code you set to turn off the Do Not Disturb service. Otherwise, callers will hear the busy sound when they dial your number.

As a pickup group member, you can dial *80 or the code you set on your phone to pick up a call from any ringing extension.

For information on pickup groups, see Creating pickup groups.

As a pickup group member, you can dial *81 or the code you set on your phone followed by a ringing extension number to pick up a call from that extension.

For information on pickup groups, see Creating pickup groups.

An administrator with the privilege can dial *82 followed by 1, 2, or 3 and the administrator PIN to temporarily replace the original system level phone schedule profile with one of the three default ones. Dial *820 to go back to the original schedule.

The phone system schedule profiles are used when configuring dial plans, virtual numbers, or auto attendant.

For information about the phone system schedule profile, see Scheduling FortiVoice Cloud.

Dial *92 or the code you set and enter an extension to intercom that extension.

Dial *93 or the code you set and enter the prompt file ID and select the language to record your prompt file.

The flagged call appears in Monitor > Call History > More Action (button) > Flagged CDR.

You can access the flagged call to perform the following actions:

• Add notes and describe why you flagged the call.
• View the call flow of the flagged call and assess the audio quality.

If you dial *95 after a call, the last call you were on is flagged.

If you dial *95 while on a call, the call you are on is flagged.

Dial *97 or the code you set from your own phone and then enter your voicemail password to directly access your voice mailbox.

If the voicemail password option is disabled (see Configuring user privileges), users can access their voicemail without a password.

Dial *98 or the code you set from any extension and then enter your extension number and voicemail password to access your voice mailbox.

If the voicemail password option is disabled (see Configuring user privileges), users can access their voicemail without a password.

Blind transfer serves two purposes:

• During a call, dial *11 or the code you set and then the extension number of a second person to transfer the call to the person without talking to the person.
• During a call, dial *11 and then the call parking number (default is 300) to park a call. For details, see Configuring call parking.

During a call, dial *12 or the code you set and then the extension number of a second person to transfer the call to the person. Since you want to inform the second person about the call, you can have a private conversation with the person without the first person who made the call hearing it.

Dial *30 or the code you set to start personal call recording. Personal recordings can be reviewed on the FortiVoice Cloud user portal.

Before recording a phone call, the user must have the agreement of the person on the call or check the local laws regarding phone recording.

Dial *31 or the code you set to cancel personal call recording.

Dial *35 or the code you set to start system call recording. System recordings need administrator permission and can be viewed on the FortiVoice Cloud admin portal.

Before recording a phone call, the user must have the agreement of the person on the call or check the local laws regarding phone recording.

Dial *36 or the code you set to pause system call recording.

Dial *37 or the code you set to resume system call recording.

Dial *38 or the code you set to cancel system call recording.

Dial *40 or the code you set to park a call.

*74 + extension number + * + voicemail PIN (Phone System > Setting > Option > Default Setting > Default Voicemail PIN)

or 74* + extension number + * + extension personal code (Extension > IP Extension > User Setting > Phone Access > Personal Code)

*74 + extension number + * + voicemail PIN (Phone System > Setting > Option > Default Setting > Default Voicemail PIN)

*74 + extension number + * + user privilege account code (Security > User Privilege > Account Code)