Customizing programmable keys on your FortiFone desk phone

The FortiVoice user portal only shows the Programmable Key menu, if you are using a FortiFone device that supports programmable keys.

The Programmable Key menu allows you to program phone keys for specific functions and easier call control.

Your FortiVoice Cloud administrator can define keys as admin-assigned (Phone System > Profile > Programmable Keys). You cannot customize these keys. However, your FortiVoice Cloud administrator can also define other keys as user-assigned, allowing you to program them yourself from the user portal.

Keys 1 and 2 are reserved by default and you cannot edit them. Your FortiVoice Cloud administrator may choose to reserve up to the first four lines.

To customize programmable keys

Go to Device > Programmable Key.

In the list, you can see which keys are reserved, admin-assigned, and user-assigned.

In the following example, the user has one Page of keys. Lines 1 and 2 are designated as Reserved. The remaining keys are designated as User Assigned. If necessary, contact your administrator to get more user assigned keys, which would then be configured under Page 2 and Page 3.

For each User Assigned key that you want to add, complete the following fields. For more details about each key, see Programmable key descriptions.
- In Function, select the type of action to occur when you press the programmable key.
- In Resource, select the result of the selected function, if applicable.
- In Label, keep the default or enter a name that will appear beside the programmable key on the FortiFone device.
To save changes, click OK.

Programmable key descriptions

Function

Description

Resource

Label

Park

The FortiVoice Cloud administrator configures the call parking settings (park call number, park line start and end).

Places the call into the first available call park slot.

You will hear a prompt telling you which slot the call has been parked in.

Stays blank.

Edit the label or keep the default label (Auto park).

System speed dial

Before using the system speed dial key, the FortiVoice Cloud administrator must configure the speed dial numbers on the system.

Allows you to quickly place a call to the selected extension or phone number at a touch of a button.

Make a selection.

Edit the label or keep the one assigned by the FortiVoice Cloud administrator.

User speed dial

Allows you to quickly place a call to an extension or a phone number at a touch of a button.

Click in the field and enter an extension or a phone number.

Edit the label or keep the one associated with the selected contact.

Intercom

The Intercom function works for internal extensions (not for external extensions).

Allows you to use the phone speaker of a local extension as an intercom.

Stays blank.

Edit the label or keep the default label (Intercom).

Extension appearance

Allows you to perform the following actions:

Monitor the status of the selected extension (idle, ringing, in use, DND, and on hold).
On FON-x80 series phones: Transfer a call to the selected extension. The FortiVoice Cloud administrator configures this setting as one of the following transfer types:
- Blind: Allows you to transfer a call without talking to the person receiving the transfer.
- Attended: Allows you to announce the call to the person receiving the transfer and then complete the transfer.

Select an extension from the list.

Edit the label or keep the one associated with the selected extension.

Line appearance

Allows you to monitor the status of a line (available, busy, or on hold).

Select a line.

Edit the label or keep the one associated with the selected line (or trunk).

Park appearance

Monitors the selected call park slots, informing you if there is a call parked.

Select the park slot to monitor.

Edit the label or keep the one associated with the selected line (or slot).

Twinning

Before using the Twinning function, make sure that:

The FortiVoice Cloud administrator has selected Twinning in a user privilege profile (Phone System > Profile > User Privilege - Basic Setting, Twinning) and applied that profile to your extension.
You configure the twinning function in Preferences (see Configuring the twinning setting).

Allows an external phone to ring along with your office phone, so you can answer the call at either phone.

Pressing the Twinning programmable key enables or disables the function.

Stays blank.

Edit the label or keep the default label (Twinning).

Private Hold

Allows you to put a call on hold.

Stays blank.

Stays blank to use the Private Hold label.

Customizing programmable keys on your FortiFone desk phone

The FortiVoice user portal only shows the Programmable Key menu, if you are using a FortiFone device that supports programmable keys.

The Programmable Key menu allows you to program phone keys for specific functions and easier call control.

Keys 1 and 2 are reserved by default and you cannot edit them. Your FortiVoice Cloud administrator may choose to reserve up to the first four lines.

To customize programmable keys

Go to Device > Programmable Key.

In the list, you can see which keys are reserved, admin-assigned, and user-assigned.

For each User Assigned key that you want to add, complete the following fields. For more details about each key, see Programmable key descriptions.

In Function, select the type of action to occur when you press the programmable key.
In Resource, select the result of the selected function, if applicable.
In Label, keep the default or enter a name that will appear beside the programmable key on the FortiFone device.

To save changes, click OK.

Programmable key descriptions

Function

Description

Resource

Label

Park

The FortiVoice Cloud administrator configures the call parking settings (park call number, park line start and end).

Places the call into the first available call park slot.

You will hear a prompt telling you which slot the call has been parked in.

Stays blank.

Edit the label or keep the default label (Auto park).

System speed dial

Before using the system speed dial key, the FortiVoice Cloud administrator must configure the speed dial numbers on the system.

Allows you to quickly place a call to the selected extension or phone number at a touch of a button.

Make a selection.

Edit the label or keep the one assigned by the FortiVoice Cloud administrator.

User speed dial

Allows you to quickly place a call to an extension or a phone number at a touch of a button.

Click in the field and enter an extension or a phone number.

Edit the label or keep the one associated with the selected contact.

Intercom

The Intercom function works for internal extensions (not for external extensions).

Allows you to use the phone speaker of a local extension as an intercom.

Stays blank.

Edit the label or keep the default label (Intercom).

Extension appearance

Allows you to perform the following actions:

Monitor the status of the selected extension (idle, ringing, in use, DND, and on hold).
On FON-x80 series phones: Transfer a call to the selected extension. The FortiVoice Cloud administrator configures this setting as one of the following transfer types:
- Blind: Allows you to transfer a call without talking to the person receiving the transfer.
- Attended: Allows you to announce the call to the person receiving the transfer and then complete the transfer.

Select an extension from the list.

Edit the label or keep the one associated with the selected extension.

Line appearance

Allows you to monitor the status of a line (available, busy, or on hold).

Select a line.

Edit the label or keep the one associated with the selected line (or trunk).

Park appearance

Monitors the selected call park slots, informing you if there is a call parked.

Select the park slot to monitor.

Edit the label or keep the one associated with the selected line (or slot).

Twinning

Before using the Twinning function, make sure that:

The FortiVoice Cloud administrator has selected Twinning in a user privilege profile (Phone System > Profile > User Privilege - Basic Setting, Twinning) and applied that profile to your extension.
You configure the twinning function in Preferences (see Configuring the twinning setting).

Allows an external phone to ring along with your office phone, so you can answer the call at either phone.

Pressing the Twinning programmable key enables or disables the function.

Stays blank.

Edit the label or keep the default label (Twinning).

Private Hold

Allows you to put a call on hold.

Stays blank.

Stays blank to use the Private Hold label.

User Portal Guide

Customizing programmable keys on your FortiFone desk phone