An EDR Collector does not display in the EMS Endpoints > All Endpoints tab
After an EDR Collector is first launched, it registers with the EDR Central Manager console and is displayed in the Endpoints > All Endpoints tab in EMS. If it does not appear to have registered, then perform the following:
- Check that the device on which the EDR Collector is installed is powered on and has an Internet connection.
- Validate that ports 8081 and 555 are available and that no other third-party product is blocking these ports.
No events on the EDR Central Manager console
If no events are displayed in the EDR Central manager console, then perform the following.
Validate that there is network connectivity between all the system components.
To do so, we recommend:
- Running Telnet on the EDR Collector and connecting to the EDR Core IP via port 555.
- Running Telnet on the EDR Core and attempting to connect to the EDR Aggregator IP on port 8081.
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Make sure that Telnet is enabled on Windows. |