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IAM Users FAQ

IAM Users FAQ

1) How do I login to FortiGSLB as an IAM user?

Follow the steps below to login to FortiGSLB as an IAM user.

  1. Login to your primary account.
  2. From the top navigation, click Services to display the drop-down menu. Under the Assets & Accounts section, click IAM.

    You will be redirected to the IAM Users page.
  3. On the IAM Users page, the primary account username is displayed on the top right of the page. Click the username to expand the account information. Record the Account ID number for use in later steps.
  4. Login to FortiGSLB as an IAM user.
    1. Go to fortigslb.com and click Login.
    2. Click IAM Login to display the IAM Login page for the IAM user.
    3. On the IAM Login page, enter the credentials previously recorded from the IAM Users page.
    4. Click Login.
2) Why can't I see the IAM user on the FortiGSLB Cloud Account Information page, even though it's shown on the FortiCloud IAM Users page?

Log out of the FortiGSLB Cloud primary user account (not a sub-user account) and log back in. The IAM user should now appear in the Account Information page. If it still does not appear, please contact Customer Support.

3) Why can I still see the IAM user on the FortiGSLB Cloud Account Information page after I deleted it from the FortiCloud IAM Users page?

Log out of the FortiGSLB Cloud primary user account (not a sub-user account) and log back in. The IAM user should now disappear from the Account Information page. If it still appears, please contact Customer Support.

4) How do I add another account to the primary account and change permissions?

We support two types of users: regular type users and IAM type users.

To add a regular type user

Go to My account > Manage user.

These users will only have read permission. You cannot change or add to these permissions.

To add an IAM type user

Go to https://support.fortinet.com/iam/.

You have the option to configure the user permissions as admin, read-only, or read/write. The primary user can self-define the IAM user permission in the IAM user list.

Refer to FortiCloud IAM Users for details.

5) What is the function of a regular type user in primary user and what can a regular type user do?

Regular type users have read-only permission. The primary user can add a regular user to the organization users list, which allows the regular user to view the configuration of the organization and all the logs. This is useful for debugging and information sharing.

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IAM Users FAQ

1) How do I login to FortiGSLB as an IAM user?

Follow the steps below to login to FortiGSLB as an IAM user.

  1. Login to your primary account.
  2. From the top navigation, click Services to display the drop-down menu. Under the Assets & Accounts section, click IAM.

    You will be redirected to the IAM Users page.
  3. On the IAM Users page, the primary account username is displayed on the top right of the page. Click the username to expand the account information. Record the Account ID number for use in later steps.
  4. Login to FortiGSLB as an IAM user.
    1. Go to fortigslb.com and click Login.
    2. Click IAM Login to display the IAM Login page for the IAM user.
    3. On the IAM Login page, enter the credentials previously recorded from the IAM Users page.
    4. Click Login.
2) Why can't I see the IAM user on the FortiGSLB Cloud Account Information page, even though it's shown on the FortiCloud IAM Users page?

Log out of the FortiGSLB Cloud primary user account (not a sub-user account) and log back in. The IAM user should now appear in the Account Information page. If it still does not appear, please contact Customer Support.

3) Why can I still see the IAM user on the FortiGSLB Cloud Account Information page after I deleted it from the FortiCloud IAM Users page?

Log out of the FortiGSLB Cloud primary user account (not a sub-user account) and log back in. The IAM user should now disappear from the Account Information page. If it still appears, please contact Customer Support.

4) How do I add another account to the primary account and change permissions?

We support two types of users: regular type users and IAM type users.

To add a regular type user

Go to My account > Manage user.

These users will only have read permission. You cannot change or add to these permissions.

To add an IAM type user

Go to https://support.fortinet.com/iam/.

You have the option to configure the user permissions as admin, read-only, or read/write. The primary user can self-define the IAM user permission in the IAM user list.

Refer to FortiCloud IAM Users for details.

5) What is the function of a regular type user in primary user and what can a regular type user do?

Regular type users have read-only permission. The primary user can add a regular user to the organization users list, which allows the regular user to view the configuration of the organization and all the logs. This is useful for debugging and information sharing.

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