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FortiGSLB Cloud portal and One-Click-GSLB service domain switch FAQ

FortiGSLB Cloud portal and One-Click-GSLB service domain switch FAQ

About the FortiGSLB Cloud portal domain switch

1) What should I do after the FortiGSLB Cloud domain switch (www.fortiadccloud.com → www.fortigslb.com)?

You need to use www.fortigslb.com to access the FortiGSLB Cloud service. The old portal domain, www.fortiadccloud.com, will not be supported after January 1, 2022. But until it expires, your access to www.fortiadccloud.com will be redirected to www.fortigslb.com.

When accessing the FortiGSLB Cloud service through the FortiCloud, you may see the URL be directed to www.fortiadccloud.com initially, then redirected to www.fortigslb.com. This is due to the FortiCloud portals having cached the old FortiGSLB Cloud URL. Please allow up to 72 hours for the caches to expire. After that, you will be directed to the new portal URL.

2) What can I do if I am not able to access FortiGSLB Cloud successfully after the domain switch (www.fortiadccloud.com → www.fortigslb.com)?

This may be a caching issue, so please try to do the following:

  • Clear browser cache

  • Perform a hard refresh on your browser

  • Use your browser's incognito mode to login to the FortiGSLB Cloud

If you still fail to access the new FortiGSLB Cloud portal, then try to use nslookup or similar tools to check whether your PC is able to resolve the www.fortigslb.com website correctly and check the network if it is not able to resolve.

3) Does the FortiGSLB source IP change after the FortiGSLB Cloud domain switch (www.fortiadccloud.com → www.fortigslb.com)?

No. The source IP for FortiGSLB Cloud service remains the same even after the domain is changed. The only difference is that the host name has changed from "source.addressgroup.nodes.fortiadccloud.com" to "sourceaddress.fortigslb.com". If you have health check or others based on this host name, please change it to the new host name. Otherwise, no changes are needed.

4) If I have one sub-domain that points to the FortiGSLB DNS server, is there any modification needed after the FortiGSLB Cloud switch (www.fortiadccloud.com → www.fortigslb.com)?

No modification is needed. The FortiGSLB DNS server IP remains the same even after the domain is changed. You may use the same configuration and sub-domain as before.

About the One-Click-GSLB service domain switch

1) What should I do with the FortiADC One-Click-GSLB service after the service domain switch (oneclickgslbserver.fortiadccloud.com → 1click.fortigslb.com)?

The old service domain, oneclickgslbserver.fortiadccloud.com, will not be supported after January 1, 2022. Before the expiration, you will need to change the Cloud Server URL to the new URL, https://1click.fortigslb.com.

To do this, you can do either of the following:

  • Upgrade your FortiADC image to the latest version (v6.1.5 and v6.2.2 or later).

  • Go to FortiADC > Global > System > Settings > FortiGSLB (for FortiADC releases 6.0 and above, go to FortiADC > Global > Security Fabrics > Fabric Connectors > FortiGSLB), click edit on the far right, and modify the Cloud Server URL to "https://1click.fortigslb.com".

2) Why does my one-click service or DNS service stop working suddenly after the service domain switch (oneclickgslbserver.fortiadccloud.com → 1click.fortigslb.com)?

The domain change should not influence any GSLB or DNS services. Please see the GSLB and DNS Services FAQ to further analyze the reason.

We suggest changing the Cloud Server URL to the new URL, https://1click.fortigslb.com, in case the old URL is no longer supported. To do this, go to FortiADC > Global > System > Settings > FortiGSLB (for FortiADC releases 6.0 and above, go to FortiADC > Global > Security Fabrics > Fabric Connectors > FortiGSLB).

3) Will there be service down issues or latency if I change the Cloud Server URL from oneclickgslbserver.fortiadccloud.com to 1click.fortigslb.com in FortiADC?

The one-click service should not have any down issues.

Normally the FortiADC will connect to FortiGSLB immediately using the new Cloud Server URL and the fabric connectors in FortiGSLB keeps online as long as the FortiADC connects to the Cloud Server within your interval time.

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FortiGSLB Cloud portal and One-Click-GSLB service domain switch FAQ

About the FortiGSLB Cloud portal domain switch

1) What should I do after the FortiGSLB Cloud domain switch (www.fortiadccloud.com → www.fortigslb.com)?

You need to use www.fortigslb.com to access the FortiGSLB Cloud service. The old portal domain, www.fortiadccloud.com, will not be supported after January 1, 2022. But until it expires, your access to www.fortiadccloud.com will be redirected to www.fortigslb.com.

When accessing the FortiGSLB Cloud service through the FortiCloud, you may see the URL be directed to www.fortiadccloud.com initially, then redirected to www.fortigslb.com. This is due to the FortiCloud portals having cached the old FortiGSLB Cloud URL. Please allow up to 72 hours for the caches to expire. After that, you will be directed to the new portal URL.

2) What can I do if I am not able to access FortiGSLB Cloud successfully after the domain switch (www.fortiadccloud.com → www.fortigslb.com)?

This may be a caching issue, so please try to do the following:

  • Clear browser cache

  • Perform a hard refresh on your browser

  • Use your browser's incognito mode to login to the FortiGSLB Cloud

If you still fail to access the new FortiGSLB Cloud portal, then try to use nslookup or similar tools to check whether your PC is able to resolve the www.fortigslb.com website correctly and check the network if it is not able to resolve.

3) Does the FortiGSLB source IP change after the FortiGSLB Cloud domain switch (www.fortiadccloud.com → www.fortigslb.com)?

No. The source IP for FortiGSLB Cloud service remains the same even after the domain is changed. The only difference is that the host name has changed from "source.addressgroup.nodes.fortiadccloud.com" to "sourceaddress.fortigslb.com". If you have health check or others based on this host name, please change it to the new host name. Otherwise, no changes are needed.

4) If I have one sub-domain that points to the FortiGSLB DNS server, is there any modification needed after the FortiGSLB Cloud switch (www.fortiadccloud.com → www.fortigslb.com)?

No modification is needed. The FortiGSLB DNS server IP remains the same even after the domain is changed. You may use the same configuration and sub-domain as before.

About the One-Click-GSLB service domain switch

1) What should I do with the FortiADC One-Click-GSLB service after the service domain switch (oneclickgslbserver.fortiadccloud.com → 1click.fortigslb.com)?

The old service domain, oneclickgslbserver.fortiadccloud.com, will not be supported after January 1, 2022. Before the expiration, you will need to change the Cloud Server URL to the new URL, https://1click.fortigslb.com.

To do this, you can do either of the following:

  • Upgrade your FortiADC image to the latest version (v6.1.5 and v6.2.2 or later).

  • Go to FortiADC > Global > System > Settings > FortiGSLB (for FortiADC releases 6.0 and above, go to FortiADC > Global > Security Fabrics > Fabric Connectors > FortiGSLB), click edit on the far right, and modify the Cloud Server URL to "https://1click.fortigslb.com".

2) Why does my one-click service or DNS service stop working suddenly after the service domain switch (oneclickgslbserver.fortiadccloud.com → 1click.fortigslb.com)?

The domain change should not influence any GSLB or DNS services. Please see the GSLB and DNS Services FAQ to further analyze the reason.

We suggest changing the Cloud Server URL to the new URL, https://1click.fortigslb.com, in case the old URL is no longer supported. To do this, go to FortiADC > Global > System > Settings > FortiGSLB (for FortiADC releases 6.0 and above, go to FortiADC > Global > Security Fabrics > Fabric Connectors > FortiGSLB).

3) Will there be service down issues or latency if I change the Cloud Server URL from oneclickgslbserver.fortiadccloud.com to 1click.fortigslb.com in FortiADC?

The one-click service should not have any down issues.

Normally the FortiADC will connect to FortiGSLB immediately using the new Cloud Server URL and the fabric connectors in FortiGSLB keeps online as long as the FortiADC connects to the Cloud Server within your interval time.

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