Email Notification FAQ
1) Why can't I see the Email Notification Subscription information on my Account Information page?
Email Notification is only supported for primary users, so sub-users or IAM users would not be able to configure, view, or receive email notifications. The Email Notification Subscription information could only be accessed from the primary user account.
If you are not able to see the Email Notification Subscription information on the Account Information page, please check to ensure that you are not logged in as a sub-user or IAM user.
2) Why am I not receiving notification emails from FortiGSLB Cloud even after subscribing to email notifications?
Please be sure that emails from FortiGSLB Cloud are white-listed and not filtered as spam. You will not be able to receive any emails from FortiGSLB Cloud if the address is blocked by the firewall. If FortiGSLB Cloud emails are filtered as spam, then the email notifications would not arrive in the email inbox and may be in the "Spam" folder.
If your email settings are enabled to receive emails from FortiGSLB Cloud, then ensure you have subscribed to the correct event topics.
Review your Email Notification Subscription options:
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System Events (License, Login and etc.) — for user login and license related event notifications.
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Configuration Events — for configuration changes, such as add/edit/delete on FortiGSLB objects (FQDN, DNS, connector, virtual server, application, health check, and etc.).
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Connector and Virtual Server Status Events — for status changes of the connector and virtual server.
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Synthetic Testing Status Events — for status changes of the application synthetic testing.
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Maintenance and Newsletter — new FortiGSLB Cloud new release announcements and system maintenance alerts.
If your email subscriptions are correct, then check the FortiGSLB Event Logs to see whether the related event has actually occurred in FortiGSLB. If the FortiGSLB event was not logged, then a notification would not be sent.
3) Why does it say "This page is no longer available" when I click the unsubscribe link in the FortiGSLB Cloud email notification?
The unsubscribe link in the notification email is time sensitive and becomes invalid after two hours from when you receive the email. If you click the unsubscribe link once it has become invalid, you will see the error message, "This page is no longer available". Alternatively, please unsubscribe through the FortiGSLB Cloud GUI, Account Information > Email Notification Subscription to edit the subscription status (this is only supported for the primary user account).