Jira Software Configuration

Prerequisite

To create a Jira service project, please sign up for Jira Service Manageme for your Jira account.

Create a Jira Service Project

1. On the Jira Software site, log into your Jira account.
2. Click App Switch button and select Jira Service Management.



3. Click Create project to create a new project.
4. In Project templates, select Service management, then select IT service management



5. Click Use template to continue.
6. In Add project details, assign a name, and click Create project.

Note: keep the Jira Service Project name for use later when adding the service project to FortiCNP.

Create Jira API Token

1. On the Jira site, click on the user icon drop down menu and select Account settings

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2. Select Security in the Account Setting menu.
3. In API token section, click Create and manage API tokens

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4. Click Create API token to create a new token.



5. Give a label for the API and click Create.
6. Copy the new API token for use later.

Now go back to FortiCNP to create a notification target for Jira Service ticket with the Jira Service Project and the API Token.